Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

April 18, 2020

Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had balance on SMS account they refused to refund that...Very bad experience never use this app again!!!

FLEX-N-FLEX
United States
Over 3 years using the app
Omnisend replied April 21, 2020

We apologize for the issues you experiences.
We can see you reported deliverability issues a couple of months ago. Our agent Arina shared some best practices that you could follow to improve it - frequent campaign sending, improving the content as well as targeting the specific contact groups with your newsletters to have better engagement. We are upset to hear you have not received our recommendations. We are here to help, and we believe we can resolve all the issues with your cooperation, Xenia has reached out to you.

October 18, 2017

Easy to install and great mail templates. This seems like a great app for sending emails to customers concerning sales and promotions.

Blackhawk Led Lighting
United States
About 2 months using the app
February 13, 2015

I'm enjoying the app for our store. It's easy to use and great how you can load it straight off your website, that save huge amounts of time. I just wish I could crop the pictures so I can make them look bigger in the email.

Tulio
Australia
Over 3 years using the app
Edited February 28, 2021

Have just started using Omnisend. So far very impressed with its great set of tools and how well it syncs with my Shopify Store. Besides an initial problem with the welcome email integration, which was quickly dealt with and resolved by support, I am very impressed, not just with the email marketing tools but also the insights available. This app is a 'Gamechanger' backed up with great customer service. Would highly recommend.

Equi-Light
United Kingdom
About 2 months using the app
August 7, 2020

super app i would like to recommend it. also great support. even free plan i s super amazing. thanks you

MAZKmasks
Morocco
About 2 months using the app
July 7, 2022

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

ATHENA NEWTON
United States
Over 3 years using the app
August 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

HoonArts
United States
Over 3 years using the app
Edited December 11, 2018

i love it bestever bestever bestever yes i enjoyed it so much bestever bestever bestever free trial 1

iGen exclusives
United States
About 2 months using the app
April 13, 2018

Best email marketing tool out there on the market.

This service covers a lot of other apps that I now don't have to pay for anymore...

Also the most easy to use email marketing tool out there and I've tried many.

Thizzadizza
Netherlands
About 2 months using the app
March 4, 2019

I used the app for my mailing list. It was very quick and easy to use. I will definitely look to use the app for further lists.

Me Selection
United States
About 2 months using the app