Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

April 17, 2017

So excited! Very easy to use and compared to other apps, this is by far the best!
Thanks Soundest and please dont charge!!!

Tutu Fashion
United States
About 2 months using the app
July 15, 2019

Super smooth setup for my first email campaign. One of the easiest integrations I have experienced with Shopify.

Caskai
United States
About 2 months using the app
Edited December 22, 2018

I'm using this app not only to help with my automate emails, and write newsletters, but to also generate more leads. It's very user-friendly and helps you step-by-step along the way. I highly recommend it!

Constant Creations Co
United States
About 2 months using the app
Edited November 10, 2021

Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!

ALOHAS
Spain
Over 3 years using the app
Omnisend replied October 18, 2021

Hello there! Thank you for your review!

Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from your side that everything runs smoothly.

We hope everything works on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.

July 18, 2014

So far Soundest has been a great app to use. It's efficient and user friendly.

Spit Braai Gourmet Queen
South Africa
About 2 months using the app
June 25, 2017

I have used this to send out a couple emails by now, and I must say, it is very user friendly and easy to use. The interface for email creation is very diverse and offers us a huge range of options for our email campaigns. There are a few bugs when I try to click some buttons, but thats absolutely not a reason to give this app anything but 5 stars!

For a free platform, this is in the top of my list of Shopify apps that we use here at Clover Brand Outdoor Supply Co.

Clover Brand
United States
About 2 months using the app
October 2, 2018

Pretty good, they have some great pre-made templates out there. Much better than the competition. Thanks.

Bellevinci
United States
About 2 months using the app
January 30, 2019

This app is really good for beginners. Easy to use and they have more features. The customer support is also very helpful. Great job!

Laces&Curves
Philippines
About 2 months using the app
May 12, 2022

I'm not one to typically write reviews. However, Omnisend is one of the best email marketing tools I've used to date. I've tried a number of them too. Really simple to use, gives a really neat activity log on what actions people take in my store to see what people are adding to their carts and various other activities, on top of the emails just being in general a great design with little effort. :)

The Baker's Life
United States
About 2 months using the app
September 5, 2020

Wow! I am disappointed in myself for waiting so long to send out an e-letter for my business. What I thought would be a daunting task turned out to be fun and with ease. Thanks, Omnisend!

Glenn, Day Five Art

Day Five Art Gallery
United States
About 2 months using the app