Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

April 12, 2019

Just sent out our first email and it was very easy to set up! Looking forward to creating campaigns in advance and getting to know all the other features they offer!

Function & Fringe
United States
About 2 months using the app
April 9, 2022

We love Omnisend! We have used it for some years now and have been happy with our experience ever since. It needs a few improvements on the SMS end to be truly perfect

Park Candy
United States
About 3 years using the app
July 14, 2016

Very good app, very easy to use. Muy buena aplicación y fácil de usar. recomendada 100%.

Viralixa
Spain
About 2 months using the app
November 19, 2019

First time using a email marketing app and it was super easy to use. Simple interface and has option to segment your audience. Still waiting to see the results but seems pretty legit so far.

Buz White Screenprint Inc.
United States
About 2 months using the app
Edited January 20, 2024

Increasing their price repetitively!!!!
Customer service have changed and aren't willing to help.
I also had a lifetime coupon they are not willing to honor and doubled their price.
Klayvio is giving me a much better offer, and I'm going to move there.
I also noticed every major company is working with Klavyio because it's way more
robust than Omnisend.

Febron
United States
Over 3 years using the app
Omnisend replied December 8, 2021

Hello!
Thank you for bringing your concerns to our attention.

We regularly review our pricing to ensure it aligns with the value we aim to provide. We understand changes can be challenging, and we appreciate your understanding.

Our commitment is to continue delivering value to your business. If you have any questions or if there's anything specific you'd like to discuss, please feel free to reach out. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

Edited January 27, 2019

Love it. It is so user friendly! I cannot believe how simple it is, honestly. It is the best out of the others I have tried.

QueenieQollection
United States
About 2 months using the app
June 16, 2020

I tried literally EVERY app out there and definitely, Omnisend is the best one. Nothing else to say

Picky
Canada
About 2 months using the app
October 13, 2020

Awesome email marketing app for those that want an easy to use way to set up email flows to your customers. Omnisend does all the heavy lifting for you.

Propoint Fitness
United States
About 2 months using the app
June 7, 2017

Just start. So far so good. Very easy. Specially like to pick product from website.

Elescator 2
United States
About 2 months using the app
June 30, 2017

At first I thought it would be more complicated of an option than I needed. But Soundest made it so easy to make high quality mailing for your ecommerce store that I appreciate the level of detail available to me. Emails looks very professional. It pre-fills lots of your store data, which makes designing the email even more simple.

Pure Research Oils
United States
About 2 months using the app