Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

June 16, 2019

incredible!!! very simple to use with a good step by step guide. lots of custom options to choose from. definitely recommend

TheFogDoctors
United Kingdom
About 2 months using the app
September 27, 2022

We're loving Omnisend so far. I have tried a few other email marketing platforms like Klaviyo which was quite complicated and more advanced than what was needed for my small business. Omnisend on the other hand has been very easy to set up and use. Within a few days, I was able to set up forms and several automated flows. Support has also been very helpful in setting up more complicated tasks to trigger flows for Shopify POS customers via automatic tags. Another bonus is that I can use one account on Omnisend for my two Shopify stores and easily switch between the two. Happy customer so far!

Koraa
United States
About 2 months using the app
Omnisend replied September 28, 2022

Hiya! Thanks a ton for providing such extensive feedback!

We're delighted to see you're enjoying the app; your review inspires us to enhance the user experience further and make the app more useful for you. Our Support Team will help you with any question you have to get the setup that fits your needs exactly!

Stay awesome and have a good one!

August 22, 2018

Very affordable and super easy to use. Great customer service!

Blue Culture Tees
United States
About 2 months using the app
June 11, 2018

Very easy to use! The layout of the emails are great and the site is very easy to navigate around.

Boklife
United States
About 2 months using the app
June 1, 2023

Prompt, patient, and understanding customer support (assisted by Matija). Very impressed by the clear instructions, follow-up, and understanding of the issue. The issue got resolved very quickly.

naughtymonger
Singapore
About 2 months using the app
February 8, 2021

I use this application which is very easy to use and their support is very responsive. I had a few problems which were fixed very quickly. I really recommend this app.

Evaflor Paris
France
About 2 months using the app
Edited May 5, 2020

Great pricing, and solid options for reaching customers in multiple ways. Would definitely recommend this one !

TL Store
Greece
About 2 months using the app
April 12, 2019

nice to use. I like the email setups.
Ik dont know how everything is working yet but thank god there is an chat for help.
If you nead help take youre time because the chat is verry slow with the answers

Hebbes Nunspeet
Netherlands
About 2 months using the app
September 25, 2019

Great product and even better support! It was the support that won me over.... I recommend it to anyone

One More Look
United States
About 2 months using the app
February 19, 2019

i love this app- it's the best i've used to far!! it's super easy to use, and the templates are gorgeous.

celestialcollective
United States
About 2 months using the app