Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 18, 2016

Just sent my first campaign email. Love the app!

Doherty Photography
United States
2 months using the app
April 20, 2019

Until now a great tool, I hope it keeps working and boost my sales, this is must do for any online store manager

Empoly
Honduras
About 2 months using the app
May 8, 2023

I just had the pleasure of being oriented by Luiz. What an incredible customer service experience! He was knowledgable, patient and direct with his feedback/solutions. Everything I could have asked for and more. Give this guy a raise!
Thanks again for your help

National Personal Training Academy
Canada
About 2 months using the app
July 26, 2023

Andres from Omnisend support was super helpful. He helped me transfer my customers who subscribed from shopify to omnisend. Now I feel like I can create my welcome email flows for new customers! Excited to get started! ;)

Memorable Fiction Books
Canada
About 2 months using the app
June 11, 2022

Thanks Nikola for your quick and accurate response , I got from this app what i want. Highly recommend.

Hellas Clothing
Netherlands
About 2 months using the app
September 12, 2022

Absolutely in love with the app & the customer support. Thanks to Kamilia for helping me with my concern.

7SZN
France
About 2 months using the app
March 16, 2023

Really quick and reliable customer service. Very easy to integrate and set up on the storefront. No complaints.

Winnie & Pearl
United Kingdom
About 2 months using the app
June 13, 2019

Serge never reply to my emails______________________________________________________________________

FreshTone.US
United States
Over 4 years using the app
Omnisend replied June 14, 2019

Hi Mohammed, so sorry, that you did not get a response on time. Serge was not on the shift and another agent should have stepped in. Xenia now responded to your query. Can we recommend you reach out via our in-app chat next time, you will definitely get a response much quicker! Sorry again.

June 13, 2018

So far so good! I am new to this app, but it seems to be one of the best out there. Really appreciate the clean UI and intuitive design. Thanks!

The Mystics Market
United States
About 2 months using the app
January 4, 2023

Didn't think it would be that simple, but I asked something on the chat and got a helpful response from Andrés in literally 1 (one) minute - stunning! Love the app and the support!

RESHRD
Poland
About 2 months using the app