Omnisend Email Marketing & SMS , 5,695 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.
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I basically understood the setup but needed extra help in the finishing touches. Used the scheduled conference call to get it done and it's fully functional now. The call idea is great, you get to actually see and talk to a real person instead of typing everything out. Very pleased with the results.
Luiz was super helpful. He was able to transfer my SMS credits over to my balance in just a couple of emails. The service still has to improve before it's completely user friendly but it does 95% of what you'd want.
Does exactly what we needed it to do!
We are updating our previous review.
It is definitively a great app!
However, after using it for some time, we have found an area, which we consider very important, that needs to be improved.
We are talking about the subscribe and unsubscribe functionalities.
When using double opt-in (highly recommended) for subscriptions, both the email and the landing page can't be customized, except for the texts. This means that the logo is not included and the color of the button can't be changed, etc. So each time a new customer subscribes to our page, they will not see the logo nor our preferred brand colors in both the email and landing page, which should bring trust specially for new customers.
The same thing happens with the unsubscribe landing page.
I don't understand why something so important is not a priority for Omnisend!
It is certainly hard to attract new customers, and we must offer them through a trustful experience.
I hope that Omnisend consider improving this area of their app as soon as possible.
Easy to understand, get the hang of it right away, easy to customize and make it your own look even with template, saved me tons of time. Would like to make the image quality rendering better, and modify the templates to be a bit cleaner.
Thank you for your sincere feedback, we will pass it on to our product team. If you feel the image quality issues could be related to a bug, please reach out to our Customer Support Team at support@omnisend.com and we will take a look!
This is so easy!! Beautiful templates and super easy to send emails to my subscribers. I'm so glad I started using Omnisend. Thank you!!
I wish I had learned about Omnisend sooner. I recently migrated to Shopify and started using Omnisend - so far, it has been excellent. This tool has allowed our brand to strengthen our relationship with new and existing customers - which is critical. I am impressed by Omnisend’s customer service. Seriously, their customer service goes above and beyond to help and is available 24/7. Thank you for all of your help - I look forward to growing my business with you.
So far so good! Just sent my first campaign after switching from MailChimp.
I'm sure it can do more than I was fumbling through with, but, overall it was really to transition! Especially migrating subscribers over! Yay!
just used for the first time and love it! easy to use and to follow, cant believe i havent been using it the whole time!
very nice easy to use love it