Reviews (5,987)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.
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I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
Hello there,
Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
Simple flows, quick to get up and running and when you run into a road block its nice to have chat support answer quickly :) Both Karine & Eduarda provided amazing support.
Hello there,
Thank you for your review! We're thrilled to hear that you find Omnisend's flows simple to set up and quick to get running. It's fantastic to know that our chat support team, including Karine and Eduarda, provided amazing support when you encountered roadblocks.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Excellent,does exactly what it should.
Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!
Love the App and the availability of the Customer service staff when you need help. They are very knowledgable and provide you with amazing assistance. The app is easy to use and very valuable to any entrepreneur
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
Hello there,
Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us!
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!
This is one of my favorite apps. I have dealt with other email apps before like constant contact and mail chimp but Soundest is one of my favorites. The only thing I don't like is the name, people think I have a lisp when talk about the app.
Unfortunately, after being a subscriber for over 8 years, I am forced to give this application a negative review. As a long-term customer, I expect more from this service. The application, unfortunately, has begun to disregard customer loyalty and implement strange policies and techniques that harm the customer's website. Due to a questionable rating from an unknown website, the application has permanently closed my account and blocked my messaging, claiming that I was sending spam. Ironically, the application itself collected the subscriber lists for the mailing list and is responsible for all emails sent. This means that if there is any suspicion of spamming or collecting subscribers improperly, the application itself is the cause (of course, a representative from the application will deny this, but it is the truth). I contacted reputable and well-known websites to evaluate the status of my domain (Shopify, GoDaddy, Cisco reputation check) and they confirmed that there is no problem with the website and they do not know what this website used by the application as a reference (spamhause) is. I have been a customer and subscriber to the application since 2016, which is more than 8 years, and I pay around $250 to $350 or more per month. However, it seems that the application has changed in terms of management or policy, unfortunately, for the worse. Now, after paying for a full package worth $250, my account was blocked after only 3 days of subscription. Strangely, the application refuses to refund the subscription fee. Unfortunately, the application has lost the loyalty of a customer for over 8 years and has received a negative review. I do not recommend this application to anyone and I will do so based on my work in the field of Shopify website development.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your dissatisfaction, especially as a long-term customer of over eight years. We deeply value the trust you’ve placed in us, and it’s disheartening to learn about your disappointment.
To clarify, your account suspension was due to your domain being listed on Spamhaus, a globally respected authority in spam prevention. This listing indicates potential issues with subscriber list acquisition or non-compliant practices. To ensure the highest email deliverability rates and protect the integrity of our platform, we are unable to allow sending from accounts associated with domains flagged by Spamhaus.
We understand this can be frustrating and want to assist you in resolving the matter. We’ve previously shared guidance on how to address this listing, as delisting is a critical step for reactivating your account.
Regarding your subscription fee, while we understand your perspective, our terms state that refunds are not provided in cases involving policy violations, including issues related to spam or improper subscriber list management.
We’re truly sorry that this experience has impacted your perception of our service. Your loyalty over the years means a great deal to us, and we’d be happy to support you through the delisting process or address any additional questions you may have.
Omnisend's accountability and customer service is lost to me as of recent, as trying to update my name servers led to another user taking over my account. Despite being repeatedly told that they would resolve the issue within 24-48 hours, I have not received any assistance in 6 days, preventing me from sending critical emails and impacting my livelihood. Unfortunately, tech support has been unhelpful and failed to follow up on their promises. Omnisend used to provide excellent service, but currently, I am left without a solution.
Hello there!
We sincerely apologize for any inconvenience you've experienced with Omnisend and greatly appreciate your patience during this challenging time. We understand the critical nature of your situation and regret that you've had to navigate through such a circumstance.
We want to clarify that the 24-48 hour timeframe is an estimated response time for our Tech Support team to provide insights, ask additional questions, or offer solutions. Please note that the resolution time may vary based on the complexity of the issue. Despite this, we are committed to addressing inquiries promptly and regret any confusion surrounding this matter.
It's crucial to emphasize that the domain records authentication issue is unrelated to another user taking over your account. We value your patience and cooperation in swiftly resolving this matter. We're pleased to see that our support team guided you through steps to address the issue of another user taking over your account.
We're also delighted to confirm that your domain records issue and concerns about excessive contacts have been successfully resolved!
Your feedback is highly valuable to us, and we take it seriously. We are actively working to enhance our communication and support processes to prevent similar issues in the future.
Once again, we apologize for any inconvenience caused and sincerely appreciate your understanding. If you have any further concerns or require additional assistance, please don't hesitate to reach out to our support team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Thank you for bringing this to our attention!
It was very easy to use and I will definitely continue using it!