Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

September 2, 2021

Greatest mail marketing service EVER! The Best Support team EVER! Love these guys! Thank you for what you`re doing and how you`re doing it!!!

Joiisy Designs
Poland
About 2 months using the app
Edited June 11, 2020

My experience with Omnisend was amazing, I personally would recommend this app to anyone that is in E-commerce its quick and easy to use.

J-One-Fit
United States
About 2 months using the app
May 4, 2017

great app i tried several days,my old customer seeing my email template ,they love it,good deal indeed

Silvercharm
China
About 2 months using the app
November 23, 2014

Shitty apps, problems with server, dont lose your time even trying to register

Forging Heroes Canada
Canada
Over 3 years using the app
August 2, 2020

This is impossible to use.
After reading the reviews it’s clear it’s not fit for purpose so I will delete it and use mailchimp

I wasted time creating an email for my subscribers only for this incompetent app to say that my email is missing “senders email missing”
Good luck to anyone trying to find out how to add it...its not an option. You cannot click it to add it manually and their info is just about money. Awful.

Aroma Lux London
United Kingdom
Over 3 years using the app
Omnisend replied August 4, 2020

It's upsetting for us to hear you are thinking about moving on. Our support team is available on support@omnisend.com 24/7 to help you navigate the product, and even the FREE plan users have access to support.

Here is how you can add your sender's email:
1. Navigate on the Profile icon, go to Store settings >> Settings >> Channel settings
2. Click the Add sender's email address button >> enter the sender's email you will use to communicate with your clients >> hit SAVE
3. Once you add the email, click the Verify email button on the right-hand side next to the recently added email address. We will send an email to that inbox for final verification.
And that is it! You add and verify the sender's email once, and then you can successfully use it for as long as you need it!

April 5, 2022

This app is easily the best thing I've added to my shopify store (second only to my products of course!). The analytics are fantastic, the live view is addictive and the power of setting up forms, automation and EDMs is just too good. If you haven't got this, you are missing out.

Swing Apparel
New Zealand
About 2 months using the app
October 9, 2017

I Love Soundest it works the way I want it to and with the templates Soundest has I like the way it looks on my store.
Thanks, Soundest Team

Home World Center
United States
About 2 months using the app
November 14, 2017

Some of the very best customer service I have ever received comes from the guys and gals at Omnisend. They reply super-fast and are really helpful. The features are great and they are always adding more. The UI is easy to use, clean and intuitive. For me, it was a no-brainer to choose Omnisend over Mailchimp. You can read all about the comparisons on their website. Killer features for Shopify stores too. Thank you guys!

Vortex Gifts
United States
About 2 months using the app
February 6, 2023

The customer service and support staff are always on hand to help out and answer questions very quickly. Luiz was very helpful

Soap Folk
United Kingdom
About 3 years using the app
November 28, 2023

This app is very underrated, help me generate thousands so far and the support team is amazing. Beran helped me out with all questions I had and even adjusted files for me since I didn't know how to do it. Amazing team & amazing app!

2THEWORLD
Canada
About 2 months using the app