Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 6, 2018

Very easy to use. Works Great!

The Hipster Place
United States
30 days using the app
December 16, 2014

Great support. Easy to use and install. Quick to make email messages and loads of features. Recommend giving it a shot.

Smilecareshop
United Kingdom
30 days using the app
April 12, 2018

Awesome app. Very user friendly, and it has great tools. Much better than what we've been using.

Kallie Shoes
United States
30 days using the app
August 12, 2019

This is got to be probably the world's most limited CRM software I have ever seen.

First, they do not have embedded forms, only pop ups and landing pages.

Second, you need to use an app called privy to create an embedded form.

Third, privy sends your contacts to a list, BUT SINCE THEY DECIDED TO FREAKING REMOVE " LISTS" , YOU CANNOT EVEN CREATE A CUSTOM LIST ANYMORE FOR YOUR CONTACTS!

4TH, they charge exactly like klaviyo for what? what functionality do you guys have that klaviyo does not have?

To summarize, they have a good interface design, and THAT IS ALL.
I wish I had never made the move from klaviyo to here, its worth sucking up the horrible design interface on klaviyo but at least enjoy all the functionality they have.
The limits on this app are embarrassing.

Wicked Cushions
United States
Over 2 years using the app
Omnisend replied August 13, 2019

We are so sorry you experienced so many issues... You are right, since we moved from lists to smart segments, some of the 3rd party apps still have not updated their integrations. It took us time to hear out all our customer concerns, we have now thought of a temporary solution until the permanent fix is done. Xenia from support will reach out to you with the details.
Thank you for all the feedback, we will make sure our product team is aware of it, so we could make great improvements with forms. As for the pricing, scaling with Omnisend is cheaper than with Klaviyo and we offer omnichannel experience, which lets you communicate to your customers via Facebook messenger, Push notifications, Whatsapp and more!

March 22, 2020

It's an amazing tool for easy email marketing of your products. Very simple and innovative. I recommend it to everyone.

3darchstuffs
India
30 days using the app
Edited March 17, 2023

So far, excellent. I'm not particularly techie, especially when it comes to email campaigns but I am managing to get set up. The platform is full of useful features and the customer service is second to none. Shout out to Agustin, who willingly helped me through an issue that had most likely been caused by me in the first place. Looking forward to getting more granular with a personalised approach which Ominsend is clearly capable of. Thank you, Agustin and the team.
March 23: Additional shout out to Matija who was super quick on a technical query which was handled swiftly and thoroughly. Importantly the instructions given were easy for me to understand too - after spending so much time researching various campaign platforms - now I am thinking, why would you not choose Omnisend

Sian Phillips Coaching
United Kingdom
30 days using the app
December 16, 2018

good app ...................................................................................................................................................

BlackMoon
Morocco
30 days using the app
January 6, 2022

使用此應用程序時做了行銷廣告,效果好喜歡。推薦使用此應用程序。
使用此應用程序時做了行銷廣告,效果好喜歡。推薦使用此應用程序。
使用此應用程序時做了行銷廣告,效果好喜歡。推薦使用此應用程序。
使用此應用程序時做了行銷廣告,效果好喜歡。推薦使用此應用程序。

智據概念
Taiwan
30 days using the app
Edited December 4, 2018

The app is user friendly. I downloaded the app and created my first company and was able to send my first Marketing advertising email to my subscribers in less than an hour. What I liked most is I can select items directly from my online store. I don't need to download and upload pics.

Msiza IT Shop
South Africa
29 days using the app
Edited June 29, 2020

Amazing. Very easy and convenient! It has email and SMS. Also facebook and many other things. I love it.

Plus Demand
India
29 days using the app