Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

December 14, 2019

MAILCHIMP WHO?

WOW! Really impressed. installed on our second store thats still growing and im already in love. very easy to use and if help is required there are help links that actually help and are easy to understand.

Cant wait to see this app in full action !

Moonslice Beauty
United States
25 days using the app
November 22, 2017

Buyer beware!!! Product is good but pricey AND you can only cancel your subscription via their live chat which they rarely support or have anyone on. I've tried to cancel our subscription several times over their live chat (as they require it that way) but they've never responded. Now we have to refute the charges with my credit card company.

Salt Marketplace
United States
Almost 2 years using the app
June 28, 2018

Esta genial esta aplicacion para shopify

Alezam
Peru
25 days using the app
Edited December 19, 2016

I love the product, and they could have made more money from me if i stayed. But their customer service suck and just getting a refund for services for services i won't use is a nightmare. They said they cannot give a refund because my payment was already processed. When i complained and told them easy to issue a refund (i am also business owner) , and i can easily do a refund by a click of a button, they finally gave a refund ... BUT with a $10 processing. Such a bunch of bozos and cheapskates. NOT RECOMMENDED .

Update 12/19: Paulius contacted me saying that since i am requesting to refund my money, they have to be COMPENSATED for it. You are definitely going to be charged nickel and dimes for this service so i suggest staying away. Also he also wanted me to remove the negative feedback in exchange to give back my $10. Such bad business practice. Just a suggestion Soundest Team, use my $10, and buy a Customer Service book. You definitely need it.

Madlydeeplyco
United States
Almost 2 years using the app
March 5, 2018

app works so much better than i expected

Geeabestore
Singapore
25 days using the app
July 22, 2023

I can't say enough about how great this app and the staff are! The app comes with tons of functionality and great templates. It's super helpful in driving conversions and encouraging first-time shoppers! I would like to take the time to leave a special comment for the customer service staff: Agustin, Sonya, Luiz, and Andrés! I somehow got my code or something mixed up on my store, and the app lost its functionality. It ended up being a complicated situation. However, the customer service staff was great about sending it to the support staff to troubleshoot & fix. They kept me up to date on the situation during the process. And they were prompt about telling me when they had found a fix! So, if you're looking for a great email marketing app for your store; functionality, reliability, and great staff support are important to you, I highly recommend Omnisend! The customer service staff is super friendly & helpful, and the support staff has the patience of heroes! Thank you guys for all your hard work and diligence!

Main St Excl
United States
25 days using the app
Omnisend replied July 24, 2023

Hey! Thanks a ton for the great review! While reading it, we couldn't help but say, "Omnisend, where the staff are email marketing superheroes and the app functionality is out of this world!" Thank you for being our customer and driving conversions like a boss! Stay awesome, and if there's anything you'd ever need help with, you know where to find us 😉

December 20, 2022

Packed with really great business tools totally free, and super easy to navigate and use. The one and only reason I can't give 5 stars is that I've reached out to Customer Care twice without any response. Thankfully it's not a hard app to navigate though and most users will get by - worth getting this app for sure.

Sydney DJ Classes
Australia
Over 1 year using the app
February 8, 2019

Only been using it for a short time, but i'm already fascinated on how easy the set up is. Definitely some great software

Chronos Touch
United States
25 days using the app
September 19, 2019

I used this app to schedule my first email campaign. I was really nervous about it, but omnisend was great. They even sent a test email to ease my mind. Thanks so much.

Retirefever
United States
25 days using the app
November 18, 2022

Great experience so far and customer support is fantastic! Luiz was incredibly helpful, fast, and responsive.

Jigsaw Health
United States
25 days using the app