Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

April 1, 2018

Easy Drag & Drop, really awesome! thank you!

Sporteve
Israel
About 1 month using the app
August 13, 2020

So far so good! I am used to Mailchimp but this app seems much more intuitive. I will come back after I have used it more.

Your Dre-am
Ireland
About 1 month using the app
April 26, 2018

support people are really helpful even if you are on a free plan.

Needbrightlife
China
About 1 month using the app
November 4, 2022

User friendly - easy enough for a complete beginner (me) to navigate. Makes email automation simple. It is also well designed.

Candwl
United Kingdom
About 1 month using the app
April 1, 2023

3.5 Stars for Omnisend & Long Wait Times
Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions.

5 Stars for Olesia and Deniz
Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.

Gena Penn
United States
About 1 month using the app
Omnisend replied April 5, 2023

Aloha!
We appreciate you taking the time to review Omnisend!

It's wonderful to hear that you found the platform valuable for your email marketing needs and that Olesia and Deniz gave fantastic customer service and assistance in navigating hurdles. After reading your review, we gave them a raise 😄

We're sorry to hear that you encountered some delays and convoluted processes during your time with us. As they say, good things come to those who wait, but we understand that waiting can be frustrating. Rest assured, though! We're constantly working to streamline our processes and reduce wait times, so you can spend less time waiting and more time designing compelling email campaigns. 

Thanks again for choosing Omnisend as your email marketing platform, and we hope to continue providing you with outstanding service in the future!

April 19, 2018

This is a great app so far and I'm really enjoying it. I'll update in the future.

Pixel Ops Clothing
United States
About 1 month using the app
Edited January 27, 2017

So pleased I found this app. So easy to use and works so well. Love being able to easily bring in products from Shopify. Simple, powerful, brilliant.

Vinyl Record Art Nz
New Zealand
About 1 month using the app
April 25, 2018

I just installed the app but am excited to try out my first campaign

Her Calliope Heart
United States
About 1 month using the app
November 5, 2019

here for the backlink , haha jk. The app is easy to use, just installed it, was easy to set the first campaign. I hope it will be useful for our business

Cool Case Bro
Romania
About 1 month using the app
March 24, 2019

A great app for a fresh-starter, easy to set up and use! Love the free plan, highly recommend for entrepreneurs.

niminal.com
Lithuania
About 1 month using the app