Reviews (5,978)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

June 26, 2020

Functionally, the automations work extremely well, and are very customizable. In fact, there is a lot here, and taking the time to understand the workflows, and the options available (not to mention the multitude of integrations) - this is an amazingly powerful tool.

Additionally, the support has been truly amazing - the responses are quick, and in nearly every case they have been able to point me to the exact documentation outlining step-by-step overviews of how to achieve the things I would like for my automations.

I rarely feel compelled to write a review, but in this case, I needed to submit a review, as it has been a unique and extremely positive experience working with the support team, and the Omnisend product in general.

I have tried other platforms offering similar services, and I am definitely happy to have made the choice of using Omnisend. Overall, the entire platform seems far more manageable, and the amount of documentation, tutorials, articles and videos available is far and above what I have found anywhere else.

EFFENTII
Canada
7 days using the app
February 22, 2019

I use This app To help Generate More sales Its Very Effective.I love it>I highly recommend it to use.

Fit Me Perfect
United States
7 days using the app
May 24, 2019

I recently switched over to omnisend from mailchimp for our shopify store...I did some extensive research on what one seemed to be the best fit and decided on OMnisend and it has been nothing but AMAZING.

Everything has been so easy to switch over and start it up. I ran into one snag with the newsletter button and contacted support who responded right away and took care of it for me. I have the free account and am totally blown away with how great it is so far!! HIGHLY RECOMMEND!!

Modern Tourist Guelph
Canada
7 days using the app
September 22, 2016

Best thing I have seen - ever. Better than chocolate cake or even pizza. HAs made my life better. Thank you. The ability to formulate emails like this is priceless.

Whites Home Store
United Kingdom
7 days using the app
April 14, 2020

Super easy to use and customize!! Syncs customers straight from your database on Shopify. Campaign from start to finish was a breeze!

Mixie Baby
United States
7 days using the app
September 23, 2023

I'm a newbie and needed assistance. Luiz was responsive and provided additional guidance beyond what I knew I needed.

Adventure Threads Company
United States
7 days using the app
Edited March 4, 2019

THIS COMPANY IS USING MISLEADING INFO & FRAUD METHOD TO TOOK ADVANTAGE OF CUSTOMERS.

The price guide is misleading you!
They charged on how many subscribers you have!
Not how many emails you sent! Doesn't matter you use them or not!

I have 18k subscribes but only sent email to 6k of them
I sent ZERO email in Dec, i got charged $150 USD.
I sent send 1 email in Jan, i got charged $150 USD.
I sent ZERO email in Feb, i got charged $190 USD.

Another misleading information they gave me is:
My account on the top right menu is always showing as a Standard Plan, and on their website, the standard plan it was showing $60 a month, so I thought this is what I'm paying for.

but after I realize the overpay issue and contact support, I went to my account profile page, it shows Standard Plan $190 a month.

this company doesn't give you any direct phone number for support, as I would imagine how many complaints they would receive by using this dishonest & fraud method to getting more money from their customer.

OptiSlim Online Store
Australia
6 months using the app
Omnisend replied March 22, 2019

We are terribly sorry, that our pricing was not clear to you from the beginning. We stay open about how we calculate prices, and that it is entirely based on the number of subscribers you have. All customers have a possibility to reach the pricing page on our website and check their prices regularly.
Customer Success Team

Edited January 15, 2019

Used the app for initial email marketing for my start up website (brilliantfacet.com). Ready to use templates has made our work lot more convenient. Works great and definitely recommend for all the beginners.

Brilliantfacet
India
6 months using the app
August 31, 2018

Pretty easy to use, and the themes are nice.
Especially those pop up sign up form, the main reason I switch to Omnisend from Mailchimp.... Wish they will keep improving.

Candyapple Store
Hong Kong SAR
7 days using the app
February 5, 2018

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Haslam
United States
7 days using the app