Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

March 13, 2017

Pretty amazing features saving me a lot of times.

The possibilities are just amazing !!

Would recommend

Lonely Crown
United Kingdom
7 days using the app
November 26, 2021

It was original 2000 emails every day and around 15000 emails per month for free plan I subscribed and now changed to 500 emails per month. Really not appreciated.

ilovethedress
China
6 months using the app
Omnisend replied November 27, 2021

Hi there! Thank you for your review!

Indeed, our Free plan has been updated recently. Omnisend clients may now use all email marketing capabilities for free, including email automations, forms, push notifications, pop-ups, wheel of fortune forms, and more. Monthly, you can now send up to 500 emails and 60 international SMS to 250 contacts. This change ensures that Free clients get the most out of Omnisend without having to pay extra for SMS or emails.

November 24, 2020

This app is fairly easy to use and has a number of standard templates that you can just work with. However the colour scheme and the font may not be the best but does the job for retargeting.

Le Socque
Australia
5 months using the app
November 26, 2018

I used this app to do email marketing. it was sort of easy to do. I hope it brings the results needed. it seems to be a good app.

TBOO
United States
5 months using the app
Edited August 8, 2019

I had an issue with the billing : i have added some subscribers (4500) to test the tool for a campaign and then i didn't deleted it. I was charged 60 usd / month for 3 months before realizing i didn't used the service i was paying for. The customer service helped me delete the old subscribers (that i no longer needed) and refunded me for the 3 months overpaid. The app is good for marketing automation.

Shapeheart Store
France
5 months using the app
Edited December 22, 2016

Like it so far, just wish the lowest paid plan was a little cheaper. Trying to keep overhead costs as low as possible. It's a lot easier to use than mail chimp.

Hana Lalzari
United States
5 months using the app
April 6, 2018

I would definitely recommend this application. It's very simple to use. The themes are professional looking and there are several different options. I haven't upgraded to the paid version yet but the free version is all I need at the moment. I am very satisfied with the outcome.

Daizzy Outfitters
United States
7 days using the app
February 10, 2022

Absolutely fantastic support with this app. definitely a credit to my store. Needed some help getting things set up right and the support team were so easy to communicate with and very knowledgeable.

Arma Equipment
United Kingdom
6 days using the app
Edited July 16, 2018

Omnisend makes customizing communications very simple while providing some serious services! The automation feature highlights "workflows" that we didn't even know we needed--and that are much appreciated. The ability to integrate product information so elegantly and easily into communications makes this app a Stand Out. Would definitely recommend to anyone who focuses on customer communication but is not a techie.

Goodygobags
United States
6 days using the app
May 21, 2014

So far so good. Had a little trouble installing initially (was using Chrome and I think that had something to do with it - once I tried it in Firefox it worked perfectly!).

I'm new to designing for Email Marketing so we'll see how this goes... It seems like it will be fairly simply to figure out as far as where images and text go. And I love that there are a number of Templates to choose from!

Will definitely recommend it to a friend! Thanks!!

Olivia Taylor
United States
5 months using the app