Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

December 6, 2018

so easy to use really much better than them monkey competitors!!! So happy to have it all set up and withinn 10 mins first time using it!

Carvalio Man
Ireland
10 days using the app
Edited July 21, 2018

I hope this helps. I'll update the review after I see how well the app helps

A2z And Everything In Between
United States
About 9 hours using the app
April 6, 2019

great app so far would recommend .

PRASLIN
United States
9 days using the app
Edited March 28, 2023

Instale la app y pude crear el formulario bien sin problemas, pero para personalizar el diseño del correo es un total desastre, modifico la frase de encabezado, o algún otro texto voy a guardar y siempre me salía un error que no especifican que es, te dan un link para buscar el error y solucionar, pero habla de todo menos del error, hable con atención y genial muy atentos, y te atienden rápidamente, pero igual no supieron solucionar o indicarme como arreglarlo.

Victorian Shop
Colombia
12 days using the app
Omnisend replied March 29, 2023

Hello and welcome! Thank you for providing feedback!

The text formatting issue is something that you may encounter on occasion while styling your text. The error appears in the vast majority of cases after you paste the already formatted text into the field. The issue is resolved by clicking the "Review issue" button, then selecting the text from the field to which the prompt directed you, and then clicking the "clear formatting" button on our tools panel. The problem will be solved once you have completed all of these steps!

We are already looking for ways to improve the situation, and we appreciate you posting about it!

If you require any additional assistance, please contact us at support@omnisend.com. We will gladly assist you!

April 23, 2020

so far so good...implementation has been great and intuitive - would highly recommend to anyone looking to increase orders

Workspace Ergonomics
United Kingdom
About 9 hours using the app
Edited November 8, 2016

Unfortunately the Soundest app has left me extremely disappointed. The install did not successfully import my subscribers from Shopify (it failed to import the purchase dates which makes it useless). Support blamed shopify for the format of their output. The on-landing popup was not allowing some customers to enter their emails to retrieve a coupon which worries me a lot as I'm very concerned with my user experience. The help service - while friendly - was slow and unable to resolve the problem, so suggested I email them a full export of my customer/purchase data from my store which is something that violates countless privacy best practices not to mention shares sensitive personal information of my customers.

This app does contain some great features but is not mature enough in my experience with their trial to warrant paying the $100ish/monthy they quoted me it would cost once my Trial was over. Hopefully in the future they find a way to resolve many of the bugs and perhaps at that point I'd reconsider because it feels like they're 70% the way there, but reliability, repeatability, and automation are missing - the most important things to a store owner like myself!

Dirty Nails
Canada
10 days using the app
February 27, 2020

Like the look of this app, however, after two hours of trying to set up, I give up. Not every easy to understand for a new user and thought it could link better with your store to be more automated or you could choose what you wanted. Most need you to input a product for a campaign, what a pain. Needs to have a tutorial to help you set up each campaign the first time. just way to hard to figure out on your own

Isaboe
New Zealand
10 days using the app
Omnisend replied March 3, 2020

Sorry to hear you went through such troubles setting up.
We truly value your feedback, thank you for taking the time to write the review. The teams are already working together so we could provide improved training materials to our customers in the future for easier setup and use of our product.

September 1, 2023

Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!

portance
Germany
9 days using the app
November 24, 2022

it's hard to use for beginners, But the support & help is really amazing, Maybe if they can work on their ux, it will be amazing.

Adaforher
Egypt
11 days using the app
Omnisend replied December 8, 2022

Thank you for your honest feedback!

September 5, 2018

I like it, very useful. I hope there are some sales.

Electro Ugs
Spain
9 days using the app