Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Good so far! Haven't gotten to send any emails yet, but it seems like everything works well.
I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…
Hello and thank you for taking the time to leave feedback!
Our Support Team discovered that the campaign you sent has since been deleted, so you were unable to access its report from your account.
But don't worry! By creating a segment of customers who have received a marketing message from you, you can see which contacts the campaign was sent to the deleted campaign. This campaign will be reflected in their marketing timeline as well.
Our customer service representative has contacted you with additional information on this matter.
Have a fantastic day!
The app is easy to use but unfortunately, the abandoned cart mail goes to the promotions tab in gmail. No wonder I didn't see any conversions. Ideally the mail must land on the inbox.
Seems very easy to use and set-up within Shopify. I've used Klaviyo before but this seems to be just as feature rich for less money
Great app!
Easy to use. I've setup the cart recovery in a quick timeline. Overall it's good. I recommend this to everyone!
Cool app, It's helpful for email retargeting =)
I just switched over from MailChimp and sent my first campaign using Omnisend. So far its been a smooth transition and easy to use.
'Frustrated Ecom Store Owner'- I was initially very impressed by the ease of use and intuitiveness of the platform. However there were issues with the pre-set templates meaning that customers would register/subscribe and there would be a delay of 5 hours+ before a welcome email was sent. After a few emails back and forth Omnisend said they had ' discovered a bug and were working to fix it'. 4 Days later and no response back from CS despite chasing. I have been left with no option but to switch to another platform. Like anything, a good platform is only as good as the support behind it...
Hello there, thank you for your feedback!
We are sorry you've had to encounter this issue. The bug has already been fixed, and our support representative has reached out to you with additional information on this matter.
Please feel free to reach out to our support team 24/7 for any additional questions!
Limited capabilities (I'm used to Mail Chimp) and poor customer service. I had a time sensitive manner and they rudely responded to me and then fell silent in the middle of our conversation. I immediately asked for options/suggestions for help to correct the issue and was left with no answer or reason for the silence. Customer service to our clients is incredibly important to us, and this caused a delay in that.
Update: 10 minutes later I got an answer. Granted, the response didn't answer my question but explained that they had to go help other clients with an update in Europe. I added that it would have been nice to have it communicated to me that they were working on a response and helping other customers in the meantime - which is completely understandable. Instead, I got a defensive comment in regards to this review. She repeatedly told me how busy they were. Before she offered me the help I was requesting, I was asked to change or edit this review. So here is the edited review per Veronika's request. I was prompted again after receiving my answer.
I added a star because they did finally give me the option to resend an incorrect email which I appreciated and all I wanted in the first place. I was willing to pay for a day to resend the email, but will not be continuing with this service.