Reviews (5,958)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

Edited April 6, 2017

I am certain that this is an excellent app. But very occasionally numerous issues occur whereby an app simply does not work. My initial issue was with Shaw, one of Canada's largest telecommunications companies. Shaw's spam filters had (wrongly) listed soundest as a spam associated company and froze my emails when I used the soundest name. Shaw is most certainly incorrect in this but it was still a nuisance to manage.
Then I had considerable difficulty in setting up the 'easy to use' system. Again I am sure that it is 'easy to set up' but perhaps not for me. The support staff at soundest support tried hard to resolve the issues and I am grateful for their assistance, but it was without any success. Sometimes even with the best will in the world things just do not work and it is best to move on.

Side Street Studio
Canada
About 7 hours using the app
May 2, 2018

Great App, excellent for small business.

Baby Travel Trade
United Kingdom
12 minutes using the app
February 9, 2019

Limited services and support for businesses using 'Buy Button' only. If you do not have a regular Shopify plan, you cannot trigger automation or create sign-up forms on your website. Very disappointing.

Goldpaint Photography
United States
About 5 hours using the app
October 11, 2020

Omnisend attended perfectly my expectations to manage my outbound communication with my audience and maximize sales.

Gourmet de Paris Australia
Australia
7 minutes using the app
April 9, 2020

Really great app, makes marketing very easy for a novice. Also, the tracking system that shows you where your customers have been is invaluable and very helpful for direct marketing to those clients that have subscribed, Love it!

Blue Ocean Sports
United Arab Emirates
7 minutes using the app
July 9, 2021

Waste of time and impossible to connect my store. What a joke. just to connect my store they have to elevate my ticket to tech support. PASS ON THIS - I will find something else

T&C Floral Company
United States
About 3 hours using the app
Omnisend replied September 7, 2021

Hi there! Thank you for taking the time to rate the Omnisend App and leave a review. We can see our Support and Tech Team looked into your account and provided video instructions to help connect your store. We're sorry to hear your experience wasn't positive in the end.

We are continually improving our app and value every piece of feedback received.

February 18, 2018

Good e-mail tool for online boutiques

Mishy Lee Boutique
United States
6 minutes using the app
September 18, 2017

SUCH A WASTE OF TIME THEY HAVE THIS WHOLE SUSPENDED YOUR ACCCOUNT THING BASED ON THE EMAILS YOUR CUSTOMERS HAVE LEFT....UGH WORST APP EVER

Dreams In July
United States
About 3 hours using the app
May 3, 2017

AMAZING AND EASY TO USE !! ABOVE ALL CLASSY TEMPLATES BUT ADD SOME MORE

Cc Resorts
Australia
About 2 hours using the app
November 8, 2021

good app i love it so much good app i love it so much good app i love it so much good app i love it so much

Gros-Chien.com
France
4 minutes using the app