Reviews (5,964)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

April 9, 2020

Really great app, makes marketing very easy for a novice. Also, the tracking system that shows you where your customers have been is invaluable and very helpful for direct marketing to those clients that have subscribed, Love it!

Blue Ocean Sports
United Arab Emirates
7 minutes using the app
July 9, 2021

Waste of time and impossible to connect my store. What a joke. just to connect my store they have to elevate my ticket to tech support. PASS ON THIS - I will find something else

T&C Floral Company
United States
About 3 hours using the app
Omnisend replied September 7, 2021

Hi there! Thank you for taking the time to rate the Omnisend App and leave a review. We can see our Support and Tech Team looked into your account and provided video instructions to help connect your store. We're sorry to hear your experience wasn't positive in the end.

We are continually improving our app and value every piece of feedback received.

February 18, 2018

Good e-mail tool for online boutiques

Mishy Lee Boutique
United States
6 minutes using the app
September 18, 2017

SUCH A WASTE OF TIME THEY HAVE THIS WHOLE SUSPENDED YOUR ACCCOUNT THING BASED ON THE EMAILS YOUR CUSTOMERS HAVE LEFT....UGH WORST APP EVER

Dreams In July
United States
About 3 hours using the app
May 3, 2017

AMAZING AND EASY TO USE !! ABOVE ALL CLASSY TEMPLATES BUT ADD SOME MORE

Cc Resorts
Australia
About 2 hours using the app
November 8, 2021

good app i love it so much good app i love it so much good app i love it so much good app i love it so much

Gros-Chien.com
France
4 minutes using the app
September 16, 2018

Hooray! All emails straight to Junk/spam.
Other than that, the layouts to choose from are very basic, absolutely no customization, looks very tacky and unprofessional.
Could of done a better job myself in half the time.
Will be uninstalling app before free trial ends.

Cryztalz
Australia
About 2 hours using the app
Edited April 10, 2018

Giving 5 stars for easy access and navigation. Will update later after I have been able to work with program for a while.

Faeve
United States
4 minutes using the app
January 28, 2020

This app has been a great source for growing my email list and sales by being able to keep in touch with customers

Crazy4Beer
United States
4 minutes using the app
May 12, 2014

I have been looking for something like this! HERE IT IS! GREAT!!

American Sheepdog
United States
3 minutes using the app