Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

August 31, 2020

Is a good App for Shopify, but you must pay always for the best services. It will be better if they offer more services for the free experience

Irmed
Spain
16 minutes using the app
Edited March 6, 2022

The issue is changing the customer account data with no way to track the changes. This is basic.
Zero stars! I added this app to test it to see if it would work for my shop. Uninstalled without incident.
While I'm looking thru my customers, I see a little note
"Omnisend added phone number XXXXX to this customer yesterday" There's no tag, no note, no message from Omnisend app that they're altering my customer's data. Why?

Red Beauty Textiles
United States
16 minutes using the app
Omnisend replied March 7, 2022

Hi there, and thank you for your review!

Due to the two-way sync with Shopify, if a customer adds a phone number in Omnisend, this data is also sent to Shopify. This is why the "Omnisend added phone number" notice appears in the Shopify customer timeline.

All permissions required to use the program are granted only once, at installation. All of these are detailed in our Terms of Use, which our users agree to when they create an Omnisend account.

Our support representative has already contacted you to provide you with additional information on this topic.

Have a wonderful day!

Edited March 27, 2019

Looks like a great app for a smaller, newer company. One major limitation we noticed right off the bat is that the solution only supports one shopify store. We have multiple stores and multiple brands.

The app page should state that so customers don't have to go through the process of creating an account and configuring the solution only to realize that during setup.

OP2 Labs - FrogFuel Liquid Protein
United States
8 minutes using the app
Omnisend replied March 27, 2019

Thank you for your honest review. Sincere apologies you only found out about this limitation after creating your account. Other users who have already migrated from Mailchimp have also requested this feature and we are proud to say that next week we will be making a public announcement on what new features we will implement before 12th May. Please stay tuned and hopefully we will be able to turn things around for you!
Customer Success Team

March 8, 2023

Seems they have a lot of "good reviews", most likely all of those are fake.
Would not recommend using.

Vbestpk
Pakistan
6 minutes using the app
Omnisend replied March 22, 2023

Greetings! Thank you for taking the time to provide feedback on our product.

We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews.

We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes.

We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns.

Thank you again for your feedback, and we hope you can change your mind about us in the future!

June 27, 2019

Super easy to use! I actually found it more intuitive than mailchimp. I never felt lost in the process and loved their templates, which were also super simple to customize!!! Love it, I can't wait to learn of the other features

artofmelodious
Canada
Edited December 3, 2018

Great app! Free email marketing for beginners is really helpful too. Would definitely recommend!!!!!

BanjosBeards
New Zealand
April 28, 2020

I've tried a number of marketing apps and this one is my favorite. App is brilliant in so many ways. Instead of blanket campaigns and low sender scores... it delivers targeted promotions that are not filtered by the Internet gods! Their setup videos are really good as well.

I particularly like that it goes much further by combining multichannel marketing in one app and data collection for shaping promotions that are effective. I can study how customers like to be contacted and send targeted promos. Google likes... which makes me like it! Software also segments customers into bite sizes that are manageable. AAA+++

Kiawah Photographer - BreezePhoto.com
United States
March 30, 2019

Great APP. Installation and customization is really simple. Used MailChimp before and now really looking forward to see what Omnisend can do.

Mama Juice Co.
Canada
April 10, 2020

LOVE THIS APP!! amazing for all my marketing emails. I sent campaigns and set up automatic emails as well that are triggered by subscribing/adding something to your cart/purchasing!

Brutons Decorating
Canada
April 5, 2021

Five stars. Getting set up with Omnisend has been, very, very, easy. Having used four other alternatives, I'm greatly impressed by the ease of onboarding and getting started. Not just with the connection to Shopify, but also the ability to create dedicated signup forms which convert. In less than 15 minutes I created a meme, landing page, and started capturing emails. Thankfully, the most common flows were already set up, so I just uploaded some images, edited the copy, and watch the sends go out. Would recommend to a friend, coworker, or mother-in-law.

Rolled Up
Canada