Reviews (5,985)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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First time using the customer service. Had to wait 4 minutes to chat. Once online, quick and straight to to the point.
Great app, easy to use and best support!
do try this out and make sure you get Anastasiia for live chat to experience how customer support should NOT be done. Extracts from my live chat with her A: "I have told you that I have already asked them to stop sending" A: "You click on Send now button. What do you expect to happen?" Quite apart from that she was also completely wrong on the tech knowledge too. There was definitely something very buggy about the system and I would have loved to have worked through it with their support but then alas Anastasiia happened. I am sure there are live chats for people who like to be reprimanded by a stranger. However I question whether a mail marketing app would be the right forum. I now took time to read some reviews and interestingly the positive reviews were all posted in batches on more or less the exact same dates and use the same very similar tones whereas the one star reviews are posted on varied dates and consist of varied tones in writing.
We're sincerely sorry to see that you left feeling this way. Anastasiia's behavior was nowhere near acceptable and it was unexpected for our team as well. We can promise that the situation is handled and truly hope you will give us a chance to change your impression about our company.
Drop us a message at support@omnisend.com and we will make things right for you this time.
Customer Success Team
I am dubious of any app that presents a feature for you to leave a 5 star review 30 seconds after installing it.
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Your interface and choice of colour make me dizzy. They are not user friendly at all. Everything seems complicated. Anyway I'm just another user. :)
Thank you for your review.
It isn't very pleasant to hear you did not like our app. In case you decide to give it another try in the future, we hold onboarding webinars to walk you through our platform from start to finish, sharing tips and best practices that will help you quick-start your success with Omnisend. Link here >>
https://us02web.zoom.us/webinar/register/WN_mn5QLEsKRLiCXMMyskojiQ
Terrible experience! A copycat of Mailchimp without some important features like HTML or CSS integration. Probably it’s great in automations, but what’s the need of these automation if you can create only ugly emails
Hello MatchaBotanicals,
Sorry you feel this way about our tool. Xenia actually reached out to you with the different ways you can use HTML block in both, campaigns and automation. Please explore and let us know if this would work for you. More, we are expanding the variations of templates you can use for your emails all the time, so more are on the way. We appreciate your feedback.
Is a good App for Shopify, but you must pay always for the best services. It will be better if they offer more services for the free experience
The issue is changing the customer account data with no way to track the changes. This is basic.
Zero stars! I added this app to test it to see if it would work for my shop. Uninstalled without incident.
While I'm looking thru my customers, I see a little note
"Omnisend added phone number XXXXX to this customer yesterday" There's no tag, no note, no message from Omnisend app that they're altering my customer's data. Why?
Hi there, and thank you for your review!
Due to the two-way sync with Shopify, if a customer adds a phone number in Omnisend, this data is also sent to Shopify. This is why the "Omnisend added phone number" notice appears in the Shopify customer timeline.
All permissions required to use the program are granted only once, at installation. All of these are detailed in our Terms of Use, which our users agree to when they create an Omnisend account.
Our support representative has already contacted you to provide you with additional information on this topic.
Have a wonderful day!
Looks like a great app for a smaller, newer company. One major limitation we noticed right off the bat is that the solution only supports one shopify store. We have multiple stores and multiple brands.
The app page should state that so customers don't have to go through the process of creating an account and configuring the solution only to realize that during setup.
Thank you for your honest review. Sincere apologies you only found out about this limitation after creating your account. Other users who have already migrated from Mailchimp have also requested this feature and we are proud to say that next week we will be making a public announcement on what new features we will implement before 12th May. Please stay tuned and hopefully we will be able to turn things around for you!
Customer Success Team