Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

November 8, 2021

good app i love it so much good app i love it so much good app i love it so much good app i love it so much

Gros-Chien.com
France
4 minutes using the app
September 16, 2018

Hooray! All emails straight to Junk/spam.
Other than that, the layouts to choose from are very basic, absolutely no customization, looks very tacky and unprofessional.
Could of done a better job myself in half the time.
Will be uninstalling app before free trial ends.

Cryztalz
Australia
About 2 hours using the app
Edited April 10, 2018

Giving 5 stars for easy access and navigation. Will update later after I have been able to work with program for a while.

Faeve
United States
4 minutes using the app
January 28, 2020

This app has been a great source for growing my email list and sales by being able to keep in touch with customers

Crazy4Beer
United States
4 minutes using the app
May 12, 2014

I have been looking for something like this! HERE IT IS! GREAT!!

American Sheepdog
United States
3 minutes using the app
March 9, 2023

First time using the customer service. Had to wait 4 minutes to chat. Once online, quick and straight to to the point.

Green Olive Publications
United Kingdom
About 1 hour using the app
May 25, 2015

Great app, easy to use and best support!

Urban Watch
Croatia
3 minutes using the app
Edited March 14, 2019

do try this out and make sure you get Anastasiia for live chat to experience how customer support should NOT be done. Extracts from my live chat with her A: "I have told you that I have already asked them to stop sending" A: "You click on Send now button. What do you expect to happen?" Quite apart from that she was also completely wrong on the tech knowledge too. There was definitely something ...

Stella Cove
United States
About 1 hour using the app
Omnisend replied March 22, 2019

We're sincerely sorry to see that you left feeling this way. Anastasiia's behavior was nowhere near acceptable and it was unexpected for our team as well. We can promise that ...

October 18, 2020

I am dubious of any app that presents a feature for you to leave a 5 star review 30 seconds after installing it.

LEP1 Customs
United States
2 minutes using the app
September 2, 2021

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unisonmen.de
China
About 1 hour using the app