Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

September 22, 2017

Awesome, helps me with reaching my customers

Colored Moments
United States
Almost 4 years using the app
June 8, 2017

Fantastic app! User friendly. It allows one to get creative with their email marketing. Includes "Wheel of Fortune", "Gift Box" or "Scratch off" effects. Some of the forms are order follow up; customer re-activation, cart recovery. Create pop-ups and offer discounts for email sign-up.

One of the best apps that I am using.

A Gifted Solution Inc
United States
Almost 4 years using the app
Edited May 6, 2019

I've used another provider for SIX years and always had little bugs and issues that were frustrating when building an EDM.
My first EDM has just gone out via Omnisend and building it was SUCH a pleasure - no issues, on point templates... easy...
I can't wait to see what the next few months bring!

Little & Loved
New Zealand
Almost 4 years using the app
Omnisend replied May 8, 2019

Wow, such a pleasure to hear your experience is a lot better than the other provider you used. Our teams give out more than 100% every day to build the best product and to provide the best customer experience. If you ever have any questions or run into an issue, just drop Customer Support a message at support@omnisend.com, we work 24/7 to help our customers.

September 27, 2017

Great app. very easy to use and efficient for our email campaigns

Mychopchop
Canada
Almost 4 years using the app
June 11, 2019

This is my first time using Omnisend for my new shop. I just sent one email campaign. The templates and simple and elegant. I found the app intuitive and what I could not figure out, customer service was extremely helpful. Looking forward to more!

DESERT VEIL
United States
Almost 4 years using the app
April 17, 2019

J'utilise cet app pour mes campagnes d'e-mailing, pour accueillir mes nouveaux clients et pour leur envoyer des bons de réduction et des infos. On peut tout personnaliser et c'est vraiment facile. Je ne peux plus m'en passer!

NOS entre nous
France
Almost 4 years using the app
March 21, 2023

Karine was very helpful with my payment update issue. I was relived at how quickly this was resolved!

PONO by Joan Goodman
United States
Almost 4 years using the app
September 20, 2023

Best email service that I've used so far.

Nu Atlantis
United States
Almost 4 years using the app
April 2, 2017

Loev it love it love it. Essential for any business, flawless integration and makes sending customer newsletters, abandoned cart emails etc super easy.

Aquatic Supplies Australia
Australia
Almost 4 years using the app
April 27, 2017

Great so far! Super user friendly. Love the templates.

Shop Lfb
United States
Almost 4 years using the app