Omnisend Email Marketing & SMS

I can't recommend a marketing platform more highly than Omnisend. It has elevated our company in every way, as well as improved customer experience dramatically. The Omnisend team are incredibly helpful and truly go the extra mile to ensure we are getting the results we want. The Omnisend platform is extremely user-friendly and easy to navigate, regardless of how experienced you are. Creating campaigns and automations are a breeze, and the level to which you can segment your database is incredible - allowing for all messaging to become more targeted, more personal, and more relevant. If you're looking for a full-service, omnichannel marketing solution - Omnisend is a game-changer.

I am beyond happy after being able to create my first email marketing!!
Thank you guys for make this tool available and making it so easy to use!

I've been doing email marketing for over a decade and have used a variety of platforms. Omnisend will without question be the most frustrating and difficult platform of any that I have used. I cannot under any circumstance recommend this app to anyone. Here's why: 1. The tech team repeatedly locked our account and asked us to have our list cleaned. Even after working with their support and having our list cleaned MULTIPLE times and creating new segments based on their exact recommendations, they still locked our sending ability and placed our account on a sender domain with low reputation that tanked our deliverability. We lost thousands of dollars on a campaign because of this. 2. The UI is glitchy and trying to upload custom HTML templates is difficult. The custom templates location is found under settings (which I've never seen before). The UI to do also sanitizes your code so certain best practices can't be used because the UI will not allow you to insert certain things, like a header or MSO specific html. This was frustrating because we could not get our emails to work properly on some platforms. We even began to encounter an error where any links in a test email could not be clicked in iOS. We had to segment our own internal emails and send campaigns to them in order to properly QA emails. 3. There is no templating language and this made QA extremely cumbersome for basic parameters. Clearly they discourage using your own HTML because adding a custom template was in a difficult to find location. After adding your own template, selecting it during campaign creation would glitch out and not let you proceed to the next step. 4. Tech support was, in general, very difficult to work with. We often felt the answers we received were unsatisfactory, given how much we paid as customers of the app. We went through the same issues over and over and over again, even after following the exact steps that tech support gave us to rectify a situation. Because of these issues we have removed Omnisend and went with a competitor.