Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation capabilities, especially in managing large product inventories and syncing them from Shopify to OnBuy. It offers price and inventory syncing, order management, and feed customization across multiple countries. Despite some finding the initial setup challenging, the customer service is praised for its responsiveness and 24/7 availability. The app is also recognized for preventing overselling by maintaining accurate inventory levels and is described as reliable and efficient.

February 18, 2021

It's a fairly straight forward process but when i have needed help then It has been expertly given very quickly by Geetika. She is very knowledgeable, friendly and helpful and has even been helping me at 1am (her time) I have only just set up and still wait to see how the system works in the real world once sales start coming in and affecting inventory levels but so far I am impressed by the system and the very helpful support. Thank you.

UK Souvenirs And Gifts
United Kingdom
22 days using the app
March 4, 2021

Super easy and quick integration from Shopify to OnBuy. The CedCommerce support team are very helpful and a delight to interact with. Highly recommended, great service.

Euro e-Store
United Kingdom
19 days using the app
December 20, 2020

Great group of folks. Always on hand to help with any problems. Their response times are especially impressive. Highly recommended.

United Kingdom
25 days using the app
November 3, 2021

Summaiya and the team have been invaluable in integrating my store with OnBuy. From asking 1 question on the live chat facility, a whatsapp group was created for me with round-the-clock assistance with any query I may have and their response time is pretty much immediate. I cannot thank the team enough for their help - seriously recommend this connector to avoid the hassle of creating product listings and tracking orders externally!

Wave Spas
United Kingdom
2 days using the app
May 18, 2021

Required phone support for transfer. Staff were very helpful in transfering listings to OnBuy store.

United Kingdom
6 days using the app
August 13, 2021

The customer support is very responsive and helpful. So if you're ever stuck you can have confidence they'll get back to you super fast! Can recommend!

Attic Discovery Shop
United Kingdom
2 days using the app
May 10, 2023

do not work, totally wasted time. not recommended!! only support the 10000skus, not products. means you could only feed a few listings.

Hong Kong SAR
3 days using the app
May 19, 2021

Must have APP. Great customer care, instant help. Thank you very much.......................................................................................

Baby Travel
United Kingdom
About 18 hours using the app
March 9, 2021

I used this app and found it easy to use and when I had any questions the support was excellent - thanks!

Articulate Gallery
United Kingdom
1 day using the app
July 27, 2022

This app is not very thought through, and support is non existent. On our own Shopify website we offer our products as singles and bundles. For Onbuy, obviously we only want to offer the singles. The app can't work this out and therefore we haven't been able to upload our products. Support is extremely slow and hasn't been able to provide a solution, except creating separate EANs for the bundles, which is just wrong. Unfortunately I can't recommend this app.

Positive Science People
United Kingdom
About 1 month using the app