Reviews (736)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced booking and local delivery features. It's praised for its compatibility with platforms like WooCommerce and Shopify, and its user-friendly interface. Key features such as customer-selected delivery dates and times, cut-off timings, and handling multiple fulfillment methods are appreciated. It's particularly useful for businesses requiring scheduling. The support team is noted for their responsiveness and personalized service, assisting in setup and navigation.

November 24, 2020

Not too bad, hope it can translate better to google calendar, it might have some glitches or problem once in a while but luckily the support team can always solve it in time.

Mardy's Kitchen
Canada
About 1 month using the app
Identixweb Limited replied November 26, 2020

Hi there,
Could you please let me know more about to translate better to google calendar?

January 5, 2022

Very, very buggy app. Widget loads really slow or not at all when multiple products are added to cart. Or when you add product to cart and go to a different page/collection to browse and then click cart again. This means your check out button will also not show, as the widget will forever try to load. Customer service is prompt and very willing to help, but seems like a UI/UX, app code problem more than anything.

Lady's Hand Kitchen
Singapore
About 1 month using the app
Identixweb Limited replied January 5, 2022

Hello there, Sorry to hear about that, and I apologize for the inconvenience you had with the app.
I checked and the app is loading after all contents of the drawer are loaded so that's why it takes a little bit of time in loading.
Please give us a chance to make the app work fine on your website as currently, you had uninstalled the app from your store.
Please start your conversation using the below email address or book your meeting with one of our support agents by using the below link:
Email:- support@identixweb.com
Meeting:- https://calendly.com/manoj-prajapati/30min
Looking forward to hearing from you.

April 19, 2021

Customer Support is topnotch! Very helpful and responsive for my concerns. Very quick turnaround as well.

The Red Crab Delivery
Philippines
24 days using the app
Identixweb Limited replied April 19, 2021

Thank you very much for your valuable feedback! It was nice to help you out with your queries!

February 22, 2018

Very simple to install and use but very effective. So much easier to keep track of deliveries.It's a great app and great customer service.
The developer is hand on and very helpful and responsive.

Sc Arive
United States
About 24 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

June 17, 2020

Estoy probando el app, y por el momento la respuesta del servicio al cliente fue muy rápida y buena.
Vamos por buen camino

PasteleriaMontesdeOca
Costa Rica
About 23 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback!

July 31, 2021

Very complete set of features for customer delivery date tool. Customer service is fast and efficient. Recommend this app without hesitation.

3D-Pliant
Canada
About 22 hours using the app
Identixweb Limited replied August 1, 2021

Thank you very much for your feedback buddy.....🥰🥰 Best Wishes to you from iDentixweb!!🥳

February 15, 2023

Excellent support! They were timely and able to resolve promptly an issue i was having with the email confirmation

Food Trends Online
United States
About 22 hours using the app
Identixweb Limited replied February 17, 2023

Thanks for your kind words as review!

January 29, 2019

Minimum delivery interval and cut-off time option fulfilled my needs, and I changed my opinion to a 5-star rating! The app works fine in my opinion, and I can tell out of an experience that the support team works very fast in solving issues and reply.
Awesome!!

Biohax Australia
Australia
About 22 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

February 23, 2021

Rally good app..... very helpful in setting it up.... really quick response to questions ..... 5 stars from me as i cannot fault it !

Gills Direct
United Kingdom
About 21 hours using the app
Identixweb Limited replied February 25, 2021

Thanks for your feedback.

March 11, 2019

Great app!!! I have installed this app to check whether it works well or not as per my requirements and yeah, this is a great app having all the functionalities which I wanted for better Order Delivery to my customers.
Great Support as well. I went to their support team via live chat they provided in the app for a small issue I was experienced with. They replied to me immediately and as well as solved it within a few hours.
Fantastic app and support!!!!!!

Gloritee
United States
About 21 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!