Stellar Delivery Date & Pickup

Stellar Delivery Date & Pickup

Reviews (779)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing deliveries and pickups, especially for businesses handling perishable items or requiring advance bookings. It offers robust features like local delivery management to specific postal codes, seamless integration with apps like Seal Subscriptions, and customizable options for various business needs. The app is praised for its ease of use, reliability, and user-friendly interface that simplifies complex scheduling tasks. Exceptional customer support, particularly from team members like Manoj, Hemadri, and Mayank, is frequently commended for their responsiveness and ability to implement custom modifications quickly. Merchants appreciate the app for enhancing operational efficiency and improving customer satisfaction in e-commerce setups.

February 23, 2021

Rally good app..... very helpful in setting it up.... really quick response to questions ..... 5 stars from me as i cannot fault it !

Gills Direct
United Kingdom
About 21 hours using the app
Identixweb Limited replied February 25, 2021

Thanks for your feedback.

March 11, 2019

Great app!!! I have installed this app to check whether it works well or not as per my requirements and yeah, this is a great app having all the functionalities which I wanted for better Order Delivery to my customers.
Great Support as well. I went to their support team via live chat they provided in the app for a small issue I was experienced with. They replied to me immediately and as well as solved it within a few hours.
Fantastic app and support!!!!!!

Gloritee
United States
About 21 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

October 19, 2023

Great service, very helpful and easy to deal with, helped me with everything i needed to setup the app as we required.

Crunchbox
Australia
About 21 hours using the app
Identixweb Limited replied November 2, 2023

Thank you 🙏🏻🙇🏼‍♂️ for your great review. 🥰😍
➝ We're delighted 🤩 that you received excellent service from our team 👏🏻 and that they helped you with everything you needed to set up the app as you required. 😊
➝ We appreciate 👏🏻 your feedback and your business. 🙌🏻🙌🏻

April 10, 2020

Amazing app that does the job well, really easy to understand and use as well. A special mention to Manoj, for the super, prompt and patient support for some adjustments and advice for our store. Thanks very much Manoj and appreciate it lots!

japanmart.sg
Singapore
About 21 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

October 20, 2022

Good app to add date and time of delivery. Very satisfied. Good customer service support to add on website

Boucles et bonbons
Canada
About 21 hours using the app
Identixweb Limited replied October 21, 2022

Thank you so much for your feedback!!!

September 17, 2019

I used this app to give my customers a choice between 2 delivery days. I was able to set a cut off day and time which was great!

I am also able to select specific days to blackout should there be a public holiday we are not delivering on.

I also liked that there is not a minimum number of orders that the app can process.

The original design of the calendar didn't suit our website. One of the Guru's helped quickly via the live chat. They gave a solution and helped to implement it.

So far so good!!

Eat The Kiwi
Hong Kong SAR
About 20 hours using the app
Identixweb Limited replied April 5, 2021

We really appreciate the time you took to write such a detailed review! Thank you very much!

April 4, 2020

This app makes my customer service much easier, save me a tone of time for our team. Highly recommended!

Curnonstore
Vietnam
About 18 hours using the app
Identixweb Limited replied April 5, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

August 27, 2021

Just finished the install process, support team are great and very responsive.
The app functionality is what we have been looking for in a calendar (on product pages) for a while.

Little Bird Organics
New Zealand
15 days using the app
Identixweb Limited replied August 27, 2021

Thank you so much for your feedback!🙏🏻 We are always here to help you with your queries... 😊

September 8, 2020

A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE.

Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times.

On the Additional Details section of the Order page, it started showing html code, instead of the order date and day. Reported it days ago, they still did not fix it.

Chat support doesn't work either, only had a chance to coordinate with them real time, once.

Person assisting me kept asking for me to write a review during the time we were still fixing many issues. He asked more than 3x during that chat alone. I told him I'd review after a month, to see how the app performs, and until all issues are resolved.

Shaking my head as I type this. Now here's an honest review. Very much disappointed.

Theo & Brom PH
Philippines
15 days using the app
Identixweb Limited replied September 8, 2020

Hello there, I am really very sorry to hear about that and I apologize for the inconvenience.
→ We normally reply to all our emails/offline messages within 24 hours except on the weekends.
→ I have looked at your previous conversations held with our support team and found that you were told that the issue has been resolved after asking for a screenshot and order id with you to have an issue.
→ You were getting a delivery date and time in HTML format just because you have been using our "Product Calendar" add-on which gives the result in JSON format in the shopify order details page. Once you check for the same order in our app dashboard, you'll get the formatted result there.
→ Please give me a chance to investigate the missing delivery date from the order further by replying to our emails.

January 30, 2021

great helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat helpgreat help

Chloris Garden
Australia
About 13 hours using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback!