Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, efficient performance, and customizable delivery and pickup scheduling features. They appreciate its ability to set a local delivery radius and streamline the checkout process. The app's support team is praised for their quick problem-solving skills, offering assistance via chat and Zoom calls. Merchants also note its capability to resolve technical conflicts with other apps.

April 26, 2023

Tried another delivery/pick up app which was just okay. Decided to give this one a shot and let me tell you ... SO GLAD I TRIED THIS ONE! It literally does everything I need including different prep times for different products. It was pretty simple to get going, I just needed a couple of tweaks which support got done extremely fast. They knew and understood what I was talking about, fixed it in almost real time. This is the type of support I'm talking about!!!

Sinful Confections
United States
About 1 hour using the app
Logbase replied April 26, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited January 26, 2023

Customer service makes navigating this app SMOOTH sailing. Best to meet on Zoom and spend a little time on your issue and they will share screen and show you exactly how to get from point A to B and then again from point B-D :). Thank you for todays help!
Some improvements to consider: The Calendar and the charge at Checkout aren't cohesive...for example the same customer in one zip code can select a time that isn't offered to them...it shouldn't show a specific time to the zip code if the zip code doesn't offer it at checkout.
There are a few more little things like this I'd like to submit for review...but overall, it does get the job done.

Plant Party
United States
Almost 2 years using the app
Logbase replied January 25, 2023

Thank you for your kind review! It's always our pleasure to assist you.

March 24, 2023

After testing out numerous local delivery apps, I found that this one works best for my site. There are lots of customization options and does not slow my site down. The user guides are amazing! I had an issue with removing the app ID from the products but customer service was prompt and fast and was able to walk me through it to fix it. It worked! He was also on standby to do a quick zoom call for further assistance if needed. I am very impressed with this app and highly recommend.

TNT Sweets™
United States
3 days using the app
Logbase replied March 24, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We'll be glad to help you.

April 26, 2023

I will provide more information about my review in few days, but I have to say how satisfied I feel with the service provided by Dhinakar, the role he has take is like a success product manager and even more. Thanks for having such a great app! We are still developing our site so if I find anything wrong I might update my review but for now everything is great. Thanks Dhinakar for being such a great help!

Costa Rica
3 days using the app
Logbase replied July 26, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

June 28, 2023

I really love this app! It's super important for our Shopify store and helps us run our business. The app works perfectly, and the people who support the app are fantastic! I made some mistakes, but they helped me fix them quickly. I think everyone should use this app. It's very helpful and has great customer service!

Over 2 years using the app
Logbase replied June 28, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

Edited March 20, 2023

sowmiya was very helpful with our zoom meeting today with setting up my account. I would high recommend using this system. the support was great.

Also to add at a later date, I must have contacted these guys a good 10 times now and not once has it been an issue and has always resolved any issues. the response time aswell is bar far the fastest on all apps I've used.

Meat Supermarket.com
United Kingdom
About 1 month using the app
Logbase replied February 8, 2023

Thank you for your motivating review. We will be glad to assist you anytime.

LogBase Team

March 16, 2023

This app is perfect for our needs! We appreciate the customizability as we have certain products that are eligible for local delivery or pickup, but not shipping. We were able to set a local delivery radius, and customize our order confirmation email as well to include the pickup/delivery time details. The support has been so helpful and is extremely responsive through their live chat. I've been on Zoom calls for hours with their team and they don't stop until whatever I need is taken care of! Would highly recommend!

RedEye Coffee
United States
21 days using the app
Logbase replied March 17, 2023

Thank you for your positive feedback. It will be extremely helpful down the road.👍

November 1, 2022

I recently added this app but wasn't exactly sure on how to tweak it to do what I needed. A zoom call was booked and Dhinakar was a great help, providing top notch tech support, and stayed on the call until all my questions were answered. We got the app set up exactly how I wanted it and it is a great addition to our online store. We were able to add a postcode checker to our cart, and it enables customers to choose what day/time they would like their order delivered. Would highly recommend this app!

Green Beanz
6 months using the app
August 23, 2023

I have a bakery, and I wasn't sure what was the best App to schedule my local deliveries and pick up options during checkout. There are so many apps that it was really confusing. I chose Pickeasy, and I couldn't be happier. The help team is super helpful. They give you support all the way to set up and answer all your questions. I was helped by Veena, and she couldn't have been more helpful. She was extremely patient, and walked me through the process until it looked exactly like I wanted it. Thank you so much VEENA, you are GREAT!

Cakeology Miami
United States
About 6 hours using the app
Logbase replied September 1, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

September 12, 2023

Getting started with the app was a breeze. The initial setup was straightforward, and I only needed to make a couple of tweaks to customize it to my preferences. What truly impressed me, though, was the exceptional support I received when I reached out for assistance with those tweaks. The support team not only responded promptly but also demonstrated a deep understanding of the platform and my specific needs. They made the necessary adjustments swiftly and efficiently, leaving me thoroughly impressed.

In a world where convenience and reliability are paramount, this app stands out as a shining example of how technology can make our lives easier. I wholeheartedly recommend it to anyone looking for a hassle-free and efficient way to manage deliveries and pick-ups. Give it a try, and you'll be as delighted as I am with the outstanding service and user-friendly experience it offers.

About 22 hours using the app
Logbase replied September 13, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.