Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, easy setup, and scheduling capabilities. They appreciate the high level of customization, dynamic delivery rates, and the ability to manage multiple locations. The app's customer service is praised for its responsiveness and helpfulness. Merchants value the app's ability to streamline order fulfillment, manage inventory, and integrate with other platforms. Additional benefits include a live chat feature, detailed tutorials, and quick issue resolution.

November 29, 2021

The support provided by Siva was fantastic. 2 hours of support! He managed to resolve my problem and we have a workaround to use their app to serve my purpose.

CQUA
Singapore
Over 2 years using the app
Edited February 3, 2022

Very well thought out, with so many customizations and features possible to suit your delivery/pickup needs. Customer support is also top notch! Updated to add that I have on several occasions been in touch with customer support, and they have all been fabulous. Annie helped me with setting up the advanced app, and I had a number of things I needed help with - she did them all in a timely manner and exactly how I needed them to be. Thanks so much!

Moonflour Bakehouse
Canada
Over 2 years using the app
Edited February 8, 2023

They are always so quick to respond and so helpful with all my questions and issues! So far loving this app!

Expressions
United States
Over 2 years using the app
October 6, 2021

I reached out to customer support about an issue I was having with my online store with the date/time picker. The lady who helped me was able to go in the backend of the store and override some issues in order for it to work again. My store is back to normal again, and it was all with the great customer service support I received. Thank you so much!

HKFlowers
United States
Over 2 years using the app
April 13, 2023

GREAT APP, AMAZING ASSISTANCE, AMAZING TEAM !
Thank you so much Veena & Sowmiya for having solved my issue in no time!!

Margot Floral Design
United Arab Emirates
Over 2 years using the app
Logbase replied April 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 6, 2022

I was having issues with disabling express checkout and contacted support. They were able to quickly resolve the issue!

Sweet Temptations Co.
Canada
Over 2 years using the app
February 4, 2021

I changed to use this app as the previous provider had too many glitches and didn't really assist me to rectify the issue. LogBase provided me with clear instructions when setting up the app to integrate my with my store and then immediately jumped on a zoom call with me to help me with the rest of the issues that I was facing. I highly recommend them and their excellent customer service.

Eat Plate Love
Australia
Over 2 years using the app
November 3, 2020

Excellent, flexible app! Simple to set up, includes all the settings you need to accommodate even complicated services and hours (which is important for a lot of restaurants turning to delivery during these times). Technical assistance is second to none - the developers are always available through chat, offer quick and helpful assistance. Highly recommend for any restaurant looking to pivot their business to offer delivery and pick-up.

Marigold
Italy
Over 2 years using the app
Edited December 5, 2023

Great App, excellent support! Greetings to Rahul who helped me, specially Barath setting everything my business needed up! Great Job!

The Bakers Studio USA
United States
Over 2 years using the app
Logbase replied July 20, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

September 30, 2021

We are an online cake store and we use this app for our local deliveries and pick up. The app works well and we are happy with it. The most important part is the customer service. The support team has been invaluable to us from helping with the set up and fixing any minor issues. They have a Zoom service, where you can book a meeting and speak to someone on their team and they help you right then and there. The customer service is outstanding.

bannos
Australia
Over 2 years using the app