Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

September 26, 2020

amazing support and help with setting up the shipping and collection service immediately after downloading the app.

straightfromthecow
United Kingdom
Almost 3 years using the app
March 14, 2023

Thnk you Rahul for helping me out on the Pickeasy app. He is really helpful and patient on me. Thank you so mcuh :)

Mochio Donut
United States
Almost 3 years using the app
Logbase replied March 14, 2023

Thank you very much for taking your time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We'll be glad to help you.

March 12, 2021

The support team is so great!!! They have always gotten back to me super fast and they have always been able to fix any issues I have run into promptly.

Sage Sisters
United States
Over 2 years using the app
November 29, 2021

The support provided by Siva was fantastic. 2 hours of support! He managed to resolve my problem and we have a workaround to use their app to serve my purpose.

CQUA
Singapore
Over 2 years using the app
Edited February 3, 2022

Very well thought out, with so many customizations and features possible to suit your delivery/pickup needs. Customer support is also top notch! Updated to add that I have on several occasions been in touch with customer support, and they have all been fabulous. Annie helped me with setting up the advanced app, and I had a number of things I needed help with - she did them all in a timely manner and exactly how I needed them to be. Thanks so much!

Moonflour Bakehouse
Canada
Over 2 years using the app
Edited February 8, 2023

They are always so quick to respond and so helpful with all my questions and issues! So far loving this app!

Expressions
United States
Over 2 years using the app
April 13, 2023

GREAT APP, AMAZING ASSISTANCE, AMAZING TEAM !
Thank you so much Veena & Sowmiya for having solved my issue in no time!!

Margot Floral Design
United Arab Emirates
Over 2 years using the app
Logbase replied April 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

October 6, 2021

I reached out to customer support about an issue I was having with my online store with the date/time picker. The lady who helped me was able to go in the backend of the store and override some issues in order for it to work again. My store is back to normal again, and it was all with the great customer service support I received. Thank you so much!

HKFlowers
United States
Over 2 years using the app
July 6, 2022

I was having issues with disabling express checkout and contacted support. They were able to quickly resolve the issue!

Sweet Temptations Co.
Canada
Over 2 years using the app
February 4, 2021

I changed to use this app as the previous provider had too many glitches and didn't really assist me to rectify the issue. LogBase provided me with clear instructions when setting up the app to integrate my with my store and then immediately jumped on a zoom call with me to help me with the rest of the issues that I was facing. I highly recommend them and their excellent customer service.

Eat Plate Love
Australia
Over 2 years using the app