Reviews (106)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit their orders, which reduces support tickets and offers upselling opportunities by adding items post-purchase. It integrates seamlessly with Shopify, enhancing user experience with features like address validation and the ability to modify existing orders. Merchants commend the smooth implementation and reliable performance, along with exceptional support from the team, including direct involvement from the founders, improving operational efficiency and customer satisfaction.

Edited July 27, 2023

I personally would say as consumer myself this app is every customer life saver. It saves time and eliminates worry for customers who place a quick order but forget and essential information like a phone number to track. This app would literally set any business apart and make them more efficient and effective and also truthworthy.

StephBeautyWorld
United Kingdom
3 months using the app
October 18, 2023

Letting customers edit their own orders instead of creating a support ticket is the biggest no-brainer. This app saves us so much precious time. The ability to upsell customers a few hours after purchase is the cherry on top. It's super easy to set up too.

The FlatPack Company
New Zealand
3 months using the app
August 31, 2023

I can't believe that I no longer have to spend hours out of my week editing orders for customers, it seems too good to be true!

Glass Prophets
Australia
About 2 months using the app
September 8, 2023

Such a no-brainer! We went from receiving hundreds of customer support emails a week to only a handful, this app literally self-services almost every request straight from our order status page. Our customer satisfaction is through the roof. Special thanks to Keira and Hamish for seamlessly integrating with our warehouse management software - very excited to turn this into an upselling machine next!

Grog
Australia
19 days using the app
October 27, 2024

Fox & Fallow
Australia
14 days using the app
September 3, 2023

The Pinnacless
Malaysia
7 months using the app