Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enabling customers to edit their orders post-purchase, such as updating shipping addresses or adding items, which enhances customer satisfaction and improves shipping accuracy. The app also allows adding discounted items before dispatch, boosting sales. Merchants praise its intuitive design, seamless integration, and exceptional customer support, noting the responsive and helpful support team.
Refine
-
By rating
Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!
Absolutely the best to work with! Hamish went above and beyond to ensure and continue to ensure we are doing everything to enhance the experience for our customers! They are the BEST!!!!
Super helpful set up, really looking forward to seeing how the customer uptake is. Support was outstanding.
Fantastic App, that reduces your customer service.
Hamish is super helpful with the onboarding and set up
Cheers Rhonda
We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.
Very simple to install and does the job and more. Great support from the OrderEditing team if you have questions. This APP saves us lots of time correcting orders manually.
Can highly recommend this to any Shopify implementation.
Excellent technology and customer service, highly recommend!
Awesome app! Amazing assistance. Highly reccomended
There is no reason for a brand to not use and benefit from this app. It's an easy, immediate experience for our customers (which they love), our support department receives half as many tickets, and every day I'm notified that customers are adding more and more products to their order after they've purchased. The post-purchase upsell emails the app automates are too good.
Order Editing not only saved us thousands of dollars in support costs, it grew our average order value too. Hamish and Keira easily integrated with our 3PL and put our customer portal in all Shopify emails and like night and day we never received an order change request. The founders also created an upsell email automation that saw us offering discounts on a second or third item hours after purchase, customers paid for the extra item and it was added to the original order. WAY too easy!