Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enabling customers to edit their orders post-purchase, such as updating shipping addresses or adding items, which enhances customer satisfaction and improves shipping accuracy. The app also allows adding discounted items before dispatch, boosting sales. Merchants praise its intuitive design, seamless integration, and exceptional customer support, noting the responsive and helpful support team.
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This app is so helpful in reducing support tickets related to cancelling order, editing incorrect addresses, or last minute decisions to add more products. Hamish and Karil are extremely responsive if any questions or issues arise. Would highly recommend this app.
Onboarding was a breeze. Initially there were some bugs, but Hamish and team managed to iron those out fairly quickly. It's easy to utilise and reduce support tickets.
Highly recommended.
This app is amazing and saves a ton of time and effort. We wanted to find a way to streamline our customer support process ahead of launching our new store and found this by chance. It's a clear, super accessible and elegant solution that allows our customers to edit their orders and provides us with an extra upsell opportunity. Keira has been a great help with getting set up with the app! Big thanks. Highly recommend
How has no one thought of this amazing idea before! Hamish and Kiera went above and beyond helping us set everything up.
In only 2 months they have saved us 3900 tickets and $12k in upsell revenue.
ABSOLUTE NO BRAINER
Amazing App & brilliant help in a seemless set up.
Great app, thoroughly recommend for every store. Support is amazing. ROI is great.
Awesome app! Super helpful team. Installed and set up within minutes. Thankyou Hamish
Support team is quick to render any assistance required. This app allows customers to edit their orders on their own and this cuts down the manual admin process time. Will recommend
So grateful for the great minds behind this app. It used to be a real pain to address last-minute changes in orders or mistakes in delivery addresses. Hamish and the team have been incredibly helpful with the app setup. Thank you heaps, and well done on solving a significant pain point for e-commerce businesses!
Hamish was so helpful in assisting our company get order editing up and running. The program looks fantastic and we're excited to offer this service for our customers!