Reviews (106)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit their orders, which reduces support tickets and offers upselling opportunities by adding items post-purchase. It integrates seamlessly with Shopify, enhancing user experience with features like address validation and the ability to modify existing orders. Merchants commend the smooth implementation and reliable performance, along with exceptional support from the team, including direct involvement from the founders, improving operational efficiency and customer satisfaction.

June 20, 2024

Excellent technology and customer service, highly recommend!

Salt of the Earth
United States
About 1 hour using the app
February 28, 2024

So grateful for the great minds behind this app. It used to be a real pain to address last-minute changes in orders or mistakes in delivery addresses. Hamish and the team have been incredibly helpful with the app setup. Thank you heaps, and well done on solving a significant pain point for e-commerce businesses!

Pinc Wellness
Australia
2 months using the app
March 20, 2024

Super helpful set up, really looking forward to seeing how the customer uptake is. Support was outstanding.

Kester Black Australia
Australia
21 days using the app
February 9, 2024

Support team is quick to render any assistance required. This app allows customers to edit their orders on their own and this cuts down the manual admin process time. Will recommend

Windflower Florist
Singapore
29 days using the app
April 14, 2024

Very simple to install and does the job and more. Great support from the OrderEditing team if you have questions. This APP saves us lots of time correcting orders manually.

Can highly recommend this to any Shopify implementation.

Svenshop
Switzerland
About 17 hours using the app
November 1, 2024

Really easy to get started - it actually does just work with minimal effort involved. Our customers are taking advantage of the ability to amend and add to their orders without having to contact us. Overall I’m very impressed.

TOG24
United Kingdom
28 days using the app
May 15, 2024

Awesome app! Amazing assistance. Highly reccomended

Forum4 Collections
Australia
1 day using the app
October 23, 2023

Order Editing not only saved us thousands of dollars in support costs, it grew our average order value too. Hamish and Keira easily integrated with our 3PL and put our customer portal in all Shopify emails and like night and day we never received an order change request. The founders also created an upsell email automation that saw us offering discounts on a second or third item hours after purchase, customers paid for the extra item and it was added to the original order. WAY too easy!

Mindware
Australia
7 months using the app
September 5, 2023

This app is a gem!! It's making us money by prompting customers to add products to orders before they ship, it's saving us time and money on customer service (we never get emailed anymore) AND our customers love it - they prefer self-service! Absolutely love it.

Boring Without You
Australia
5 months using the app
October 24, 2023

Excellent to manage and very user friendly! Allowing the customer to feel in control and manage their order without needing to conatct us urgently via emails, DMs and phone calls, saving time for both parties.

Menace Company
Australia
4 months using the app