Reviews (108)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit their orders, which reduces support tickets and offers upselling opportunities by adding items post-purchase. It integrates seamlessly with Shopify, enhancing user experience with features like address validation and the ability to modify existing orders. Merchants commend the smooth implementation and reliable performance, along with exceptional support from the team, including direct involvement from the founders, improving operational efficiency and customer satisfaction.

April 3, 2024

Great app that helped us streamline and resolve some of our operational pain points. Happier customers and happier customer support team. The founders were extremely helpful in making sure we got everything set up perfectly.

The Bead Chest
United States
9 months using the app
June 15, 2024

What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.

Leather Hero Australia
Australia
About 4 hours using the app
April 1, 2024

The Order-Editing app has been a game-changer for us.

Hands-On Founders: The team behind this app is incredibly engaged, offering personalized support and continuously improving the app based on user feedback. It's clear they're dedicated to making this tool as helpful as possible.|

Customer Service Impact: Our customer service workload has significantly decreased since we started using Order-Editing. This has allowed our team to focus on providing more in-depth support where it's truly needed, improving our overall customer satisfaction.

Flexible and Customizable: The app offers great flexibility, allowing us to tailor the editing rules to fit our specific needs, including cancellations and refunds. The developers are responsive to feedback and quick to implement requested features, which has made a huge difference for us.

In short, if you’re looking to streamline your order management process and reduce customer service tickets, this app is worth checking out. It’s made our operations more efficient and adaptable to our unique requirements.

Threadheads
Australia
About 2 months using the app
October 27, 2024

Easy & flexible implementation with instant results!

I have been incredibly impressed by both the app and the team behind it! Nothing is too hard, big or small.

If you sell on Shopify, it really is a no brainer.

BlackMilk Clothing
Australia
May 12, 2024

Great product, easy set up - excellent customer support.

SIDESHIFT
Australia
3 months using the app
May 14, 2024

Customer service is amazing and the app is even better, save's so much time for our team. Every Shopify store should have this app.

Sunni Scenes
Australia
6 days using the app
November 13, 2023

There is no reason for a brand to not use and benefit from this app. It's an easy, immediate experience for our customers (which they love), our support department receives half as many tickets, and every day I'm notified that customers are adding more and more products to their order after they've purchased. The post-purchase upsell emails the app automates are too good.

Goons Store
Australia
9 months using the app
April 25, 2024

10/10 This app is insane. Why would you not install it? Also, the support was so fast and helpful. Thanks again, guys.

Number Six
United Kingdom
17 days using the app
January 22, 2024

Order Editing is a no-brainer. Has been hugely helpful to give customers self-serve access to their order after checkout, and reduce the associated CX workload. Kiera and Hamish have been super fast at implementing feedback and creating a tailored solution to meet our needs and particular WMS set-up. Highly recommend to brands of all sizes.

Moodi
New Zealand
8 months using the app
May 30, 2024

Amazing App & brilliant help in a seemless set up.

Just Shear
Australia
16 days using the app