Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enabling customers to edit their orders post-purchase, such as updating shipping addresses or adding items, which enhances customer satisfaction and improves shipping accuracy. The app also allows adding discounted items before dispatch, boosting sales. Merchants praise its intuitive design, seamless integration, and exceptional customer support, noting the responsive and helpful support team.
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The Order-Editing app has been a game-changer for us.
Hands-On Founders: The team behind this app is incredibly engaged, offering personalized support and continuously improving the app based on user feedback. It's clear they're dedicated to making this tool as helpful as possible.|
Customer Service Impact: Our customer service workload has significantly decreased since we started using Order-Editing. This has allowed our team to focus on providing more in-depth support where it's truly needed, improving our overall customer satisfaction.
Flexible and Customizable: The app offers great flexibility, allowing us to tailor the editing rules to fit our specific needs, including cancellations and refunds. The developers are responsive to feedback and quick to implement requested features, which has made a huge difference for us.
In short, if you’re looking to streamline your order management process and reduce customer service tickets, this app is worth checking out. It’s made our operations more efficient and adaptable to our unique requirements.
Order Editing has been game changing for our business! We went from dozen tickets a week from customers inputting their shipping address to only 1-2 per month. Hamish and team had been super responsive and helpful with implementation and support throughout! Highly recommend!
Hamish reached out as soon as we installed Order Editing and set it up right away for us before I even had time to look at the app. The service and eagerness to get us set up and ready to roll is something I have never experienced with any other app. Thanks team!
Order Editing is a no-brainer. Has been hugely helpful to give customers self-serve access to their order after checkout, and reduce the associated CX workload. Kiera and Hamish have been super fast at implementing feedback and creating a tailored solution to meet our needs and particular WMS set-up. Highly recommend to brands of all sizes.
Great product, easy set up - excellent customer support.
What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.
We are loving this addition to our store. It has cut our Customer Service order editing by over 90% and bein able to upsell through this email has been a huge win for us! The team are super helpful with setup and ongoing support. Highly recommend.
Customer service is amazing and the app is even better, save's so much time for our team. Every Shopify store should have this app.
10/10 This app is insane. Why would you not install it? Also, the support was so fast and helpful. Thanks again, guys.
Hamish set us up right away and was very helpful with initial support. I would highly recommend this app, based on this alone. I'm looking forward to seeing this cut down on support tickets and achieve an ROI with upsells/edits.