Reviews (147)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for allowing customers to self-edit their orders, significantly reducing support tickets and boosting revenue through upsell features. It includes functionalities like address validation, coupon application, and last-minute adjustments. The integration is seamless, and the intuitive design minimizes manual interventions. Merchants praise the responsive support team and continuous improvements based on feedback, enhancing the app's reliability and effectiveness.
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Order Editing has been game changing for our business! We went from dozen tickets a week from customers inputting their shipping address to only 1-2 per month. Hamish and team had been super responsive and helpful with implementation and support throughout! Highly recommend!
The onboarding was a breeze, the team made the implementation super easy, only took 10 minutes.
This app is incredible, and the founders' support is fantastic, too. We have been able to save a lot of hours on support tickets, and the app has also generated significant upsell revenue.
The most important thing, it improves the customer experience!
Highly recommended!
We are loving this addition to our store. It has cut our Customer Service order editing by over 90% and bein able to upsell through this email has been a huge win for us! The team are super helpful with setup and ongoing support. Highly recommend.
Hamish reached out as soon as we installed Order Editing and set it up right away for us before I even had time to look at the app. The service and eagerness to get us set up and ready to roll is something I have never experienced with any other app. Thanks team!
Support team is quick to render any assistance required. This app allows customers to edit their orders on their own and this cuts down the manual admin process time. Will recommend
So grateful for the great minds behind this app. It used to be a real pain to address last-minute changes in orders or mistakes in delivery addresses. Hamish and the team have been incredibly helpful with the app setup. Thank you heaps, and well done on solving a significant pain point for e-commerce businesses!
10/10 This app is insane. Why would you not install it? Also, the support was so fast and helpful. Thanks again, guys.
This app is so helpful in reducing support tickets related to cancelling order, editing incorrect addresses, or last minute decisions to add more products. Hamish and Karil are extremely responsive if any questions or issues arise. Would highly recommend this app.
Great product, easy set up - excellent customer support.