Reviews (106)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit their orders, which reduces support tickets and offers upselling opportunities by adding items post-purchase. It integrates seamlessly with Shopify, enhancing user experience with features like address validation and the ability to modify existing orders. Merchants commend the smooth implementation and reliable performance, along with exceptional support from the team, including direct involvement from the founders, improving operational efficiency and customer satisfaction.

May 2, 2024

This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce

The Oodie
Australia
9 months using the app
May 12, 2024

Great product, easy set up - excellent customer support.

SIDESHIFT
Australia
3 months using the app
May 22, 2024

When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address.

We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders.

We also love that there is an address validator baked right in, and people can also add products to their order too.

Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.

Flip Coffee
United States
15 days using the app
May 21, 2024

Hamish has been so attentive with assisting us with setting up the Order Editing platform on our store. We've been searching for something to cut down our customer service time and THIS IS IT!
It automates so many of the queries we were receiving every day, especially after a weekend which is making the biggest difference to our efficiency! Thanks Hamish!

Grahams Natural USA
Australia
14 days using the app
May 15, 2024

10/10 would recommend. Great, thorough service with efficient and clear onboarding with the team. Got the app running smoothly straight away and was available for any small issue resolution right away as well. No having to set the app up yourself and being left confused. The app itself creates huge upsell, saves money and time editing orders for customers and provides better customer experience as well putting the own-ace on the customer to correct their order details before the order is fulfilled! Hamish and the team are GOAT'd.

Frog Grips
Australia
27 days using the app
June 15, 2024

What an incredibly useful app! The functions it provides make life easier for us and for our customers making it a win:win for all.

Leather Hero Australia
Australia
About 4 hours using the app
April 20, 2024

Great app, thoroughly recommend for every store. Support is amazing. ROI is great.

Crook and Staple
United Kingdom
6 months using the app
June 20, 2024

Excellent technology and customer service, highly recommend!

Salt of the Earth
United States
About 1 hour using the app
May 27, 2024

Fantastic App, that reduces your customer service.
Hamish is super helpful with the onboarding and set up
Cheers Rhonda

Bride Tribes
Australia
1 day using the app
May 14, 2024

Customer service is amazing and the app is even better, save's so much time for our team. Every Shopify store should have this app.

Sunni Scenes
Australia
6 days using the app