Reviews (951)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

May 18, 2021

Gracias Antonio Funes, muy buena atención, me viene genial para los envíos de mi tienda online. Seguimos en contacto

Ambrosía CBD Growshop
Spain
About 1 year using the app
April 28, 2021

We're using the app in Spain. They're clearly working hard on improving the coverage in Spain and the functionality of the Packlink Pro service, but right now there are some pros and cons. Pros:
- Without paying a monthly fee and without having to negotiate with each shipping service you get access to lower shipping prices.
- Addresses are loaded automatically into the Pro platform and emails are sent automatically to customers. - Label printing is very easy. - Customer service is given by a dedicated person, and Renata is great. But the availability is only Monday through Friday during business hours, and e-commerce happens 24-7. Cons
- There are separate platforms for packlink.es, pro.packlink.es, and pro.packlink.com and information isn't shared across these platforms. It's confusing, but also for some services (like COD) you need to use the regular, non-pro version and this information isn't saved in Shopify, and you don't get better pricing.
- With the basic shopify plan, unless you sign up for a full year, the integration is only partial. You're unable to add services inside the app, and you're unable to give prices directly to customers via shopify. You basically export the order info to packlink pro platform to book shipping. - Once you book a service it can't be changed. If you make a mistake and you need to cancel it, the process is not immediate. Also, the customer was sent the original shipping information already. You need to inform them manually of changes.
- No support for C.O.D. currently in the Spanish platform (pago contrareembolso).

Jewels4You2
Spain
About 1 year using the app
AUCTANE S.L.U. replied April 28, 2021

Thank you for your review. It's very helpfull for us and help us to understand fully your needs. We scale your requirements to our product team.

Packlink Team

October 14, 2020

Me sorprendió que me llamaran por teléfono, me ofrecieron un trato muy personalizado que ni esperaba. El chico que me atendió Jesús Ganet fue tan amable conmigo que me dieron ganas de probar esta App en Shopify

illo tienda
Spain
About 1 year using the app
November 23, 2020

The support is great!! Jesús has helped me in every moment with enthusiasm and dedication, Packlink has been installed in a moment! Thank you so much!

prendelallama
Spain
12 months using the app
November 13, 2020

J'avais un problème avec les étiquettes d'expédition et Katia m'a aidé. Elle est toujours présente pour répondre aux questions, merci :)

MY LONDON DRESS
France
12 months using the app
June 28, 2021

J'ai commencé à utiliser Packlink Pro et je suis hyper ravie du service fourni, et notamment du suivi et du professionnalisme de la commerciale Katia !

Le Vestiaire des Copines Concept Store
France
12 months using the app
November 10, 2023

A parte la difficoltà di interagire con il servizio clienti, nel complesso mi trovo bene. Vorrei avere un referente da chiamare in caso di bisogno, al numero che mi è stato dato non risponde mai nessuno

Le Chioccioline srls
Italy
8 months using the app
September 15, 2020

Me atendió Penelope y el servicio fue estupendo y realmente eficaz. Me resolvió todas las dudas. Espero poder seguir trabajando con Packlink mucho tiempo.

GoMyTeam
Spain
12 months using the app
December 18, 2020

If you are interested in efficiency, accuracy, customer service and having your orders picked up stay clear of packlink. Support is extremely unresponsive, we had to ask multiple times to get issues "resolved". The worst, however, is the fact that they apparently sell shipping services that dont exist. We used a dpd service for national delivery in Germany, the offered service on packlink is currently not supported anymore due to covid (which we found out, after we researched why the driver didnt arrive for the 30 packages we had prepared). I even contacted support before and asked, since this happened once, but on a single parcel, which I assumed was not enough volume. Its just a joke and we will stop using it asap.

LYN'S
Germany
12 months using the app
AUCTANE S.L.U. replied December 21, 2020

Thanks for your review.

Due to the restrictive measures imposed as a result of a nationwide lockdown, many of the 7,000 DPD Pickup parcel shops, located in many public businesses, across Germany are affected by the temporary closure. Around 60% of all DPD parcel shops will, however, remain open. We endeavour to do our best on a daily basis to only display actual DPD parcel shops that are available. If a store is displayed as open for business and, in fact, is no longer available, we wish to sincerely apologise for any inconvenience caused to you.

One of our team will call you in order to give you alternatives options.

Best regards

Packlink Team

December 16, 2021

I was extremely satisfied with this App and the customer service offered by Packlink Pro The very kind Brunella Esposito assisted me in installing the app, configured the details, placed a first order and followed me up to the payment stage.
this is the most professional customer service I have ever had in 10 years

Synthcloud
Italy
12 months using the app