Reviews (950)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

July 27, 2020

Servicio al cliente muy bueno, perfectamente guiado por asesores que te ayudarán en todo el proceso.
100% recomendable!

batu beads
Spain
3 months using the app
June 24, 2020

Super commercial , super echange merci beaucoup a vous ! En attente de notre rendez vous de demain matin avec grande impatience !

Le pouvoir des trois
France
3 months using the app
September 28, 2021

Mi asesora de Packlink Pro es Penélope Almazán y me apoya en todos los procesos. Gran servicio y fácil gestión de mis envíos.

Anna Delmara
Spain
3 months using the app
April 13, 2021

App facile da utilizzare e molto intuitiva.
L'Account Manager Angelo sempre disponibile e gentile!
La consiglio

lelefantino-store.com
Italy
3 months using the app
May 28, 2021

Just getting used to using the app but looking good so far, easy to use and understand. Great back up from our account manager too.

Highstreetstyleforless
United Kingdom
3 months using the app
January 21, 2021

Muy buena la app, facil de utilizar y sobretodo intuitiva. Tambien el equipo Packlink me resolvió todas las dudas.

SuperKidshome
Spain
3 months using the app
July 31, 2020

First of all this Application is so clean and easy to use + it saves me a bunch of money. Secondly, the Customer Service is just absolutely insane. A constant live support chat service and they provide a sales team manager to call you and help you set the app up in the beginning. I want to give a huge shout out to Andrej for being such a patient legend and guiding me through the whole thing and being an exceptionally nice person too.

11/10 would recommend this App to anyone!

Questions With No Answer
Spain
3 months using the app
September 9, 2022

Aunque soy nuevo en la plataforma, creo que es de las pocas que cumplen con lo que prometen. Tiene una configuración muy intuitiva y la sincronización con las empresas de transporte es excelente.
Lo que más valoro es haber tenido la suerte de que me asignen a Penélope como compañera en este viaje. Su atención es IMPECABLE y el trato con ella es familiar y muy agradable. ¡¡Por favor "PackLink" cuidar a Penélope para que no deje de guiarnos!!

ផ្ទះ AylaByn ផ្ទះ
Spain
3 months using the app
April 29, 2021

Awesome customer service, right from the top. I received a call the first day I started using the service and Renata (my personal Packlink assistant) was incredibly helpful and attentive throughout the whole setup process. That kind of stellar service is rare these days, so I really appreciate it. Initially wanted to use the service for all non-EU orders only, but figured out that Packlink also offers better rates for my shop's domestic shipments within Germany - basically a no-brainer.

SILVERTON
Germany
3 months using the app
October 23, 2020

Muy contento con la atención al cliente. me atendió Antonio Funes y me solucionó todas mis dudas. Muy buena app.

zenprofesional
Spain
3 months using the app