Reviews (951)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this shipping platform for its time-saving and cost-effective features, praising its seamless Shopify integration that automates tracking number updates and simplifies shipping processes. They appreciate the straightforward installation, user-friendly interface, automatic order importation, and efficient label printing. The app offers a variety of shipping options to meet diverse customer needs. Merchants also commend the responsive and helpful customer service, specifically mentioning team members like Raul Vacas and Davide Boscato for their exceptional support. The platform is noted for its reliability and functionality, with a proactive support team that ensures merchant satisfaction and quick issue resolution.

December 6, 2021

La app funciona a la perfección. Todo esta organizado de manera extremadamente profesional y prolija. Hasta ahora no he tenido ningún problema y he podido enviar todas mis ordenes sin complicaciones. Mi gestor Brunella Esposito cumple un excelente rol y sus respuestas son inmediatas. Muy satisfecho con el servicio!

Never Sleep Srl
Italy
4 months using the app
December 6, 2021

Uso questa App per spedire le mie sculture in tutta Italia. Mi trovo benissimo non ho mai avuto nessun problema, mi piace perché è molto semplice da usare e ha dei prezzi vantaggiosi. Inoltre per qualsiasi problema posso rivolgermi all’assistenza. Nicola De Pirro è la mia referente ed è sempre disponibile e gentile, per qualsiasi cosa posso rivolgermi a lei.
Sono davvero soddisfatta del servizio

Giulia Tipo
Italy
4 months using the app
Edited July 20, 2020

Muy buena la atención al cliente (Sara Bertomeu). Además tiene precios y servicios muy competitivos. Recomendable 100%

Daonly Pets
Spain
4 months using the app
Edited January 3, 2022

Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT refund your shipping costs and your product value or reshipping costs, having unrealistic requests of photographs from different angles and layers of packaging made by the customer BEFORE they open the package ... hello???? Sorry but after losing the time stone, not even doctor strange can turn back time and tell his customer to take picture before opening the package. Besides this u get the info after weeks when it's 100% certain the customer threw the damaged package away and there is no chance these pictures can be done. + you don't get that information on first hand when you talk to the support directly - there they only tell you to send a photo of the damaged packaging and 1 photo from the damaged product - the crazy requests come via email after weeks. In which scenario does someone contact an already disappointed customer after weeks to ask for a variety of pictures, apart from the fact that no customer will still keep damaged packaging and products around. TOTAL DISAPPOINTMENT and in my eyes very rude and not trustworthy

Nani Paw
Germany
4 months using the app
March 9, 2021

Uso questa app da un paio di anni mi trovo veramente bene non bisogna stipulare nessun contratto basta collegare una semplice posta pay oppure una carta di credito puoi inserire i tuoi dati una sola volta e anche le misure del pacco cosi' si velocizza la procedura. I prezzi sono nella norma e se fai un certo quantitativo di spedizioni al mese si puo' chiedere uno sconto . Ringrazio il mio commerciale Angelo che ogni volta che lo contatto e ' sempre disponibile e gentile .Consiglio vivamente questa app e questo servizio perche ' sono veramente seri e professionali .

Miss - K
Italy
4 months using the app
September 28, 2020

Utilisation très simple ! De bon renseignement si besoin et à l'écoute !
au top du top ! . . ........

Space Cloud Juice
France
4 months using the app
September 14, 2020

Julia ha sido un encanto, me ha guiado por todo el proceso de instalación y resuelto todas las dudas. La aplicación funciona correctamente y su utilidad es impresionante. Solo falta que nos dejen poner los servicios sin ser plan premium, shipify estiraros un poco.

Idolatryshop
Spain
4 months using the app
August 26, 2020

Ya era hora de una empresa seria, profesional y orientada al cliente. Gracias Penélope Almazán por tan extraordinaria atención telefónica que tan raro y especial es en estos días. Eres un activo importante.

yasgrooit
Spain
4 months using the app
October 6, 2020

Atendido por Antonio Funes; no me esperaba la llamada, así que ha sido toda una sorpresa positiva. Seguimiento, resolver dudas y planificar llamada para ver que todo esta ok. Recomiendo esta app por su servicio de atención al cliente!

Maralua
Spain
4 months using the app
January 28, 2021

Great App to delivery lw cost your shippings. The Service given is great. I'd like to reflect the fact you are given a supervisor who looks after you and your business. In our case Carmen has helped us a lot. Always looking after what best suits for our business! She is a great assistnats 24/7 helping us. Thank you very much for your continious support Carmen.

TOYPLAYED
Spain
4 months using the app