ParcelWILL Returns & Exchange
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
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Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
Returns Management app provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications.
- Exchanges for different items and flexible refunds (store credit, gift card)
- Self-service returns portal and email notifications to drive customer loyalty
- Unlimited carrier integrations for better return label rates and free pickup
- Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
- Built for Shopify & Auto-tracking return shipment status
- Popular with stores like yours
- Based in United States
Languages
English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish
Works with
- Customer accounts
- Checkout
- Shopify Admin
- DHL
- FedEx
- UPS
- Canada Post
- Hermes UK
Categories
Return options
Pricing
Free
Free
Features
- 6 returns per month
- Manage returns in one place
- Branded return page
- Return labels
- Multi-language
- Return rules
- Email notifications
Essential
$29 / month
or $276/year and save 21%
50 returns per month, $0.45 per extra return
Features
- All Free features
- Flexible customizable refund solutions
- Flexible exchanges
- Restocking fee and return shipping fee
- Better rate labels
- Embedded return page
- Customer account return widget
- Customize page domain
7-day free trial
Professional
$99 / month
or $948/year and save 20%
200 returns per month, $0.45 per extra return
Features
- All Essential features
- Exchange upsell
- Unlimited carrier connection
- Free pickup
- Workflows
- Auto-track return shipment status
- Returns advanced analytics
- Onboarding support
7-day free trial
Enterprise
$299 / month
or $2,868/year and save 20%
500 returns per month, $0.45 per extra return
Features
- Returns webhooks
- Custom integrations
- Advanced analytics
- Dedicated priority support
- Customer success manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (417)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the return process, enhancing efficiency and customer satisfaction. It integrates seamlessly with Shopify, supports high volumes of returns, and offers customizable options for international returns. The user-friendly interface and reliable performance are key highlights. Exceptional customer support, providing fast and professional real-time assistance via chat, further adds to its value for store owners looking to improve their return processes.
This app is ok but does have a few flaws that make it a dealbreaker for us (may not be for you). We've been using this app for 3 months now and have processed hundreds of returns with it. We deal with a lot of large quantities with our products. Customers almost never just order one item. It's usually 10-70. So with returns, customers may request to return, say, 15 items. We approve the return and they ship the return to us. We open the box and we count 12 items in the box instead of 15. This app has no way to adjust the return quantity if the number returned doesn't match the number requested (this was confirmed with their support). We end up having to calculate the math on the refund amount manually, and that's time consuming (plus prone to errors).
Unfortunately, our search for the perfect return app continues.
Great service from Donna, super fast and helpful
The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.
Support
App support provided by CWILL.
Resources
Launched
June 30, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Products, publications of products on sales channels, product listings, inventory, collections
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Edit orders
Assigned fulfillment, draft orders, merchant managed fulfillment, all order history, returns, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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Edit Online Store
Metaobjects, Online Store page content on a path controlled by the app, theme
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Edit Shopify admin
Files
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Edit other data
Checkout branding settings, locales, locations, Shopify Markets settings, product and variant inventory, Online Store navigation, price rules
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