Parcel Panel Order Tracking , 3,191 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time tracking, user-friendly interface, and exceptional customer support. They appreciate its seamless integration with Shopify, customizable features, and value for money. The clean tracking page and smooth shopping and shipping process it offers are also praised. Many commend the app's speed, performance, and affordability, including a free version for beginners. The customer support team, particularly Jessica and Maryam, are frequently mentioned for their outstanding service. This app is seen as essential for enhancing the customer service experience in any Shopify store.
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The best app and service. As a beginner, I highly recommend trying this app
Update to reply: Track my orders in real-time means customers see real-time tracking of the parcels! This doesn't not mean Shopify sync. Please amend your misleading wording to state it means Shopify sync and NOT courier tracking.
I also suggest you amend your chat support practices as they are extremely pushy for positive reviews by yourselves, therefore skewing the ratings.
Misleading Information on 'Real-Time' Tracking: What you need to know
I have been trialling this app for 2 weeks and had high expectations; however, it isn't what it says it is. They state, track your package in 'Real-Time'. This is NOT the case and they are falsely advertising this. They tell me it takes 4-6 hours on average to get the courier updates. This isn't good when you have fast shipments and the package is out for delivery, the customer wont get an email update until it's too late.
The app cannot get granular information about where the package is. I use DPD uk and they cannot add the postcode so all you see is that the package is at a 'DPD depot' which can mean anything.
The tracking page app map doesn't show correctly the delivery address nor location of the parcel. The map often just says it's at a DPD parcel shop!
I also have an issue with the way they collect reviews. You are constantly bombarded with review requests after you chat with them. They put multiple pictures and text pleading for a review. I now know why this app has many 'service' reviews and not a lot about the app itself.
I will be uninstalling this app for the above reasons as it does not work like they say it does. Be warned.
Hi there,
Thank you very much for your feedback.
We want to kindly clarify that "Track my orders in real time" means that we sync your orders from Shopify to Parcel Panel in real time, so that all your customers can track the shipping status of their orders from the tracking page in real time. We apologize for the misunderstanding.
Once a customer places an order, the data is immediately transmitted from Shopify to Parcel Panel admin through a Webhook generated by the New Order. However, the speed of shipping information transmission from the carrier is not within our control, as the carrier is the source of this information. It has been observed that some carriers are faster than others, with an average transmission time of 4-6 hours.
Besides, Regarding the DPD UK issue. We have already included the zip code of the order in our API. However, we have noticed that DPD UK does not allow third party tracking apps to access more detailed information. We believe this may be for security purposes, and we completely understand and respect the measures taken by the carrier.
We highly value the experience of every user and are committed to ensuring that our application meets the needs of all users. The reason for our decision to suggest users leave reviews is that we recognize the importance of everyone's feedback in helping us enhance and deliver the utmost quality of service. We wholeheartedly welcome all forms of feedback, whether positive or negative, as we strive to adhere to Shopify's standards and optimize our application for the benefit of all users.
Best Regards,
Parcel Panel
Jessica was awesome!
Friendly and fast answer perfect thank you
Thanks for quick reply and help even weekend
This works well!
Very Fast and cool
A really great app! Everything woks as intended, the support team is so response and they offer a big help. I don't think there is a better app for this. Thank you!
It's really very convenient! The integration is very simple and works great! The support service is amazing! I recommend!
Great app, i am very happy using it.