Reviews (603)
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I really do not like the app. I find it slow and clunky, and lacks customizability, but Ken on the support team was very helpful.
Thank you for your feedback. We appreciate that you took the time to share your experience and we're glad to hear that Ken provided you with helpful support. We apologize for the issues you've faced with the app’s performance and customizability. Your insights are important to us, and we’re continuously working to improve the app. If you have any specific suggestions or concerns, please don’t hesitate to reach out to our support team again. We truly value your input.
Best regards,
The Opinew Team
TOP!!!
Thank you for the fantastic review! We’re thrilled to hear that you think our app is top-notch. Your support means a lot to us, and we appreciate you taking the time to share your experience. If there’s anything more you’d like to see or any feedback you have in the future, feel free to reach out.
Best,
The Opinew Team
We've been really impressed with the Opinew app and, more importantly, the team behind it. From the initial setup to ongoing customizations, their support has been nothing short of excellent. They worked closely with us to make sure the app integrated seamlessly with our store and have continued to help us tailor features to meet our evolving needs. It's rare to find a team this responsive and invested in your success. Highly recommend Opinew if you're looking for a powerful, flexible review solution with top-notch support.
Used this app for years, and then it stopped being able to tell when my orders were shipped, so I couldn't accurately send review requests. (which also were not able to automatically send, so I would have had to manually send them) Reached out numerous times over several weeks and was told it was being "looked in to" but there was never any update on their end. Uninstalled and moved to another app.
We've tried many apps on Shopify, but this one truly stands out. It's user-friendly, highly customizable, and has made a big difference in how we collect and display reviews on our site. The support team is fast, responsive, and always helpful whenever we need assistance. Highly recommended for any store looking to build trust and boost conversions through authentic customer feedback!
Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
I had some installation issues on a second website of ours. The support team was right on it. They had the issue fixed in no time. Highly recommend for the app for functionality and the great support.
Probably the best reviews app out there.
Paul and the support team are so quick to help. The app looks great with plenty of styles to choose from.
I managed to migrate over from Yotpo within 15 minutes, was as simple as uploading a CSV!
It is fairly easy to import reviews from eBay but I couldn't find a way to import these from Etsy and Trustpilot so I guess the app is unable or the feature is a hidden paid feature. The reviews widget design on the product page is poor and ugly. Trying this after trying the Fera.ai app didn't help as their backend is more intuitive and the frontend design is miles better without the unnecessary "powered by" on the customer reviews widget.
I mainly wanted this app to import our Amazon reviews. They imported fine, but I had a problem publishing them to the pages. I used their chat support and Vatsal fixed the problem for me very quickly. Very happy. Thanks Vatsal.
