Opinew Product Reviews App UGC , 1,623 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features, including the ability to import reviews from Amazon, even on the free plan. Its user-friendly design, review snippets feature for Google Shopping campaigns, and multilingual review translation are highly valued. Merchants also commend the efficient and responsive support team. The app's seamless integration, easy setup, and live photo review import capabilities are highlighted. Merchants note its effectiveness in boosting conversions, building trust through authentic reviews, and enhancing customer interaction to influence sales.
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Love Opinew!! Paul Wilson took his time in helping me with several topics in Opinew and walked me through the steps needed to set things up. The support team worked with me as well on other questions and was extremely helpful, as a result my app was set up in no time. Highly recommended! It's exactly what we needed.
Thank you for your excellent support and for creating such a fantastic app!
Since the previous company was horrible, I couldn't figure how to import my reviews to this app.
The free version works exactly as you need it to.
Support was helpful and the app is great!
Thank you Segmedina!
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".
We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.
To clarify to other brands reading this;
This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.
They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)
They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.
Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.
I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.
The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
I've owned this app a few times over my 6 years dropshipping. It has potential. The interface is good and the reviews look nice - but thats when they are visible. This app is buggy. I've had them had to apply fixes several times for reviews not showing up.
If you want free, this is not the app. Its all built around sales. Free version is lame.
Support is hit or miss. Sometimes they fix my issues right away. Sometimes it can take hours.
It's just an average app. I feel like its alot more easy to use than loox and the amazon sync is a bonus. But the glitches are annoying.
Thanks for the review!
Glad to hear you are getting use out of it, if you are experiencing glitches please continue to report anything to our support team as this is not normal.
As a dropshipper the best plan is our budget friendly Starter Plan which includes unlimited AliExpress imports allowing you to have 1,000s of reviews across all SKUs. The free plan is not designed for large dropshippers, more for the weekend warrior.
Appreciate the comments about support but sometimes with software, in the unlikely event of a bug, these things can't just be changed instantly, it requires fixes, testing, QA etc. to make sure that everything is right before releasing.
Kenan's service was excellent, this plug-in is very user-friendly, fast, and very easy to use.
tbh. the support is like lighting. very fast, responsive, helpful and nice to their costumers. and they have solution for everything. the reviews you get for 0$ plan it's more than good. if you want to go professional. will recomand to buy some plan from them. it's wort it 100% . so are you thinking on using this app and you don't know. from me is for sure 100% yes
Suport is great. There are a couple things wrong with the app however. When importing reviews it often imports a lot of ratings but not many reviews, yet the quota is still being used. So you set 50 reviews to import but you might only get 13 along with 50 ratings. Yet the 50 ratings and reviews are being deducted from your quota.
Great customer support and agent Tarik was very helpful on getting me started.
Been helpful and useful in so many ways.