Opinew Product Reviews App UGC

We sell a ton on eBay and just starting to build our ecommerce empire but needed honest trustworthy reviews from our main source for all these years. Opinew facilitated that need! It is a great app and highly recommended for people in a similar predicament. Customer service from Tomasz and Daniel have been outstanding as well! Had a couple custom requests that involved coding and their badges and they did it no problem!!

6/10 10:31 PM UPDATE:

The developer finally apologized for "upsetting me at any point" (even though I requested the apology specifically be for rudely telling me to "wow relax" after bringing up the flakiness of his app and albeit only after I revealed I was a coronavirus carrier and lost my dad and will likely lose my mom)

For this reason I am upgrading the review to 2-stars

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Beware merchants, this app can ruin your theme layout due to updates that the developer pushes without your consent. It also fails to show reviews at all times. When I contacted the developer (Tomasz) over this, he blamed it on the app (without realizing he is the author of the app) instead of owning up to his mistakes. After spending around 15 minutes fixing the CSS (he admitted he failed to scope it properly when making the updates I did not consent to) he spends another 15 minutes fixing another glitch that had I not been around to obseve, would make your site look really unprofessional: reviews not showing up on products. After fixing this second glitch, once again, to sound as if nothing major had occurred, instead of being grateful that a customer's store who he hurt had fixed his glitches for him, he claims he simply "refreshed" shopify product metafield that didn't load the data. Imagine if you only monitor your store once a week. If reviews can become detached from your store and your style ruined from a developer's incompetence and desire to update the app without your consent, you will lose revenue over it. There are better alternatives on this app store (just search for 'Reviews') where you will face developers who own up to their mistakes and apologize to you for them. (He only thanked me for my contribution after 3-4 reminders that I was doing him a favor after he hurt my business). Very unprofessional all around, not recommended.

Updated to reply to developer:

"If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different."

I didn't say he didn't reply fast I said he tried to blame everyone but himself which is what makes him highly unrpofessional. IF I didn't report it as fast as I did then the glitch would've remained and affected hundreds of other merchants, and instead of being grateful he triese to make my livelihood sound like no big deal...

"However, since the beginning of the conversation the merchant kept calling our app "a joke"

He is lying, I called his app a joke a total of three times. The first time, this is what transpired:

me: this app is a joke lol
me: well thanks for thata i guess
him: okay give me a sec
him: what's so bad about the app?
me: i imported reviews an it's like 30 mins later and still doesn't shoiw up
7:18 pm
me: and i recall this happening before but i just ignored it thinking it woul eventually
me: that's literally your app is not functioning as advertised so it's a joke

The second time I called it a joke is clearly shown in the above log, to clarify why I did so at his request (a review app's purpose is to display reviews, if it can't even do that then it's a failure)

For a developer to have so much pride and not see how unprofessional it is to ruin a customer's designs against their will, instead focusing on the fact that I called a spade a spade? This is great insight into why he keeps blaming other people instead of himself

"It was a minor glitch in the footer that was fixed within 15min of it appearing."

Merchants, imagine if your footer was wrecked and unprofessional looking due to no fault of your own, but some app developer who you didn't even grant authorization to update your code whenever he felt like. What do you think will happen to your revenue? Unless you're monitoring your footer 24/7 you will probably not notice, and nothing will be fixed as your revenue diminishes since conversions drop when they see the unprofessionalism of an ugly footer. The developer here is showing he does not care if he messes up your design bceause he considers it a "minor" problem

"Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). "

Do not believe his deception, he is the "support person" that I communicatd with. The way Tomasz lies is by constantly treating the way this app breaks your site as "standard," like all apps will inject code in your site. What he's failing to understand is, his code injects code that BREAKS your site, which is NOT standard behavior. If he tries to tell you this, do not believe him! Other apps do not standardly break your site. For him to lie about it and claim that it does makes him very unrpofessional and not remorseful or grateful that I am fixing his glitches for him (subsequently helping him earn more revenue with no gain to me)

"Also surprisingly told us to calm down (calm we were and trying to help but also beginning to be frightened of the merchant haha) - when they were the one threatening to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do."

This is yet another lie (are you starting to see the pattern here?) When was the last time you heard someone claiming to be "frightened of a merchant" go "haha"?

Also, click the following link:

https://imgur.com/a/X3qS1AI

The second image clearly shows, in the email transcript of our Intercom discussion, I tell him "hey your app is really flakey, this product doesn't display reviews (and who knows how many others)" and HE replies on Jun 10, 2020 at 02:44 AM with "wow relax"

The first image clearly shows that this message is now deleted from our Intercom widget, likely because he's covering up unprofessionalism in case I report him to Shopify.

If a developer is willing to go to such lengths to cover up their rudeness and unprofessionalism, they will do anything to blame you if even bigger glitches happen in the future. Is this the type of relationship you want to enter?

Best ratings app I have ever used.
- Easy installation
- Awesome look
- Fast & reliable customer support
- Many integrations

I have spent a lot of time working with various support providers for various apps recently and I can tell you that BY FAR Opinew has the best support. For someone who doesn't have a tech background, this is a must. I appreciate them so much and couldn't recommend them more.

Sanjay was amazing, and helped me so much! Everything is fixed and working! Yay! FIve stars!

I used this app for product reviews, the support is very collaborative. And the app is working fine.

Daniel helped me to install reviews on my website and I am very satisfied with the service. I will subscribe to the medium plan after my trial period. Also, Daniel helped me fix my website when a bug was found and I'm glad it's fixed. Very nice and efficient person.

Muito bom suporte, recomendo demais. Principalmente pelo facto de serme muito atenciosos quando voce precisar de ajuda com a aplicação. O plano gratuito tambem é otimo

very good service, very prompt and responsive! thanks! I talked with customer service, they proved to be professional!

awesome support thanks to Opinew team they helped me with my problem in a timly manner.