Opinew Product Reviews App UGC

Hi,
On behalf of all the team, thank you so much for leaving us such an amazing review!
We are delighted to hear you are satisfied with our service :)

We will continue to improve Opinew and assist you on your journey to create a strong & trusted business.
Have a wonderful day!

Customer Success Team | Opinew

Hi there! We're so glad to hear that you find our free trial until 30 sales helpful – we understand startups and we have designed our pricing to be as friendly as possible. Your acknowledgment truly makes our day. We want to assist in making your journey as smooth as possible. Remember, we’re always here if you need any help. Thank you for this amazing 5-star review. We truly appreciate it.

Best wishes,
The Opinew Team

Hello, and thank you for your fantastic review! We're thrilled to hear that your installation and setup process has been smooth with our Opinew app. It's great that Kenan was able to assist you swiftly and to your satisfaction - we'll make sure to share your kind words with him. We designed the app to be simple to integrate and we are glad that it fits nicely into your store.

Remember, our support team is always ready to assist you if you have any more questions in the future. Your feedback contributes massively to our ongoing mission, making your experience even better with us.

Best wishes,
The Opinew Team.

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

Thank you for the high praise and for recommending our app! We're overjoyed that you find the Opinew Product Reviews App UGC simple and well-organised, and that you appreciate our layout on the store.

It's also great to hear that you had a smooth experience installing the app and uploading comments from Amazon. We always aim to make our features intuitive and user-friendly, and your feedback confirms that we're on the right track!

Your insights are greatly appreciated and encourage us to continue improving for all of our users.

With gratitude,
The Opinew Team

Thank you for your positive rating and comments! We're thrilled to hear that you find our Opinew Product Reviews App easy to navigate and understand. Looking forward to your experiences with your customers using our app too. Your future insights would be incredibly helpful as we continuously strive to enhance our user experience. Don't hesitate to reach out to our support team if you need anything at all. Thanks once again!

Best regards,
The Opinew Team

We're thrilled to hear you found our app useful and our customer support team helpful! We aim for swift and efficient support, so it's great to know we hit the mark for you. Thanks so much for the positive feedback and your high recommendation, your support truly goes a long way for the Opinew team.

Thank you so much for your 5-star review! We're thrilled to hear that you're finding the Opinew app well-made and our support excellent! Your positive experience truly means a lot to our team. If there are any more features or services you'd like to see, or any feedback you'd like to share, we're all ears! Thanks again for choosing Opinew, your support inspires us to make our app even greater.

Best regards,
The Opinew Team

Merci beaucoup pour votre retour positif et la note de 5 étoiles ! Nous sommes ravis de savoir que vous trouviez notre application de critiques de produits utile et que vous appréciez nos designs. Vos commentaires nous aident à nous améliorer et à offrir la meilleure expérience possible à nos utilisateurs. Merci encore pour votre soutien !

Cordialement,
L'équipe Opinew

We're thrilled to hear that you had a great experience with our support team and that we could answer all your questions! It's fantastic to know you'd recommend our Opinew Product Reviews App UGC, particularly for individuals just starting in business. Your support and feedback play a crucial role in our ongoing growth and improvement. Thanks for taking the time to share your positive feedback. If you have more questions or need further assistance in the future, please don't hesitate to reach out to us again.

Best Wishes,
The Opinew Team