Reviews (303)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for growing email lists and boosting conversions with exit intent popups. It's praised for customizable popups, advanced targeting, and seamless Shopify integration. The user-friendly interface allows easy theme matching, and it's effective in capturing email signups. Many highlight the responsive and knowledgeable customer support. It's considered a top choice for enhancing website engagement and conversion rates due to its robust features and ease of use.

Edited October 14, 2025

we have been using this app for a few years and the pop up we use at checkout is very handy for providing offers to our customers. There easy to create and we use different ones depending on the seasons. I find with some apps that the customer service is not great but there always easy to get hold of and happy to help with issues i maybe having

Value Canvas Prints
United Kingdom
Almost 5 years using the app
Edited October 12, 2025

The best app- 5 star, have the functions I need to build the shop.

The support for exit intent popups was amazing.
The service was fantastic and they didn't give up until they found the problem. I wish all companies had the level of service that Poptin has.

herbalnutritionshop.se
Sweden
About 4 years using the app
April 28, 2025

I have enjoyed using Poptin for my website, especially love their "exit intent popups" function. The app is easy to use and the support team has been very helpful and prompt with response. Highly recommend!

Breezy Bird Studio
Australia
Almost 4 years using the app
September 23, 2024

Great assistance and support! Had a bit confuse with translations for different language store views but guys from support helped me to deal with this problem. I find the app very easy and clear to work with!

ILCOM CERAMICA
Italy
Over 3 years using the app
November 10, 2025

该款APP最好的地方是可以自定义POPUP的尺寸,提供的模板也非常丰富。客服超级好,非常及时有效地处理问题。赞

FABULOVE
Hong Kong SAR
3 months using the app
Edited August 18, 2024

I am disappointed in the app maker.

They had a problem this week, in August 2024, where their system crashed and lost live poptins. That left our store giving away free product for no reason. I was not notified. I only learned that my poptin wasn't working by visiting my own website for a different reason. Support insisted that they emailed everyone, but I did not receive an email which could have prevented this problem. There was no email in our spam folder as well. This was the most disappointing part. On some other occasions, the product did not work as well and support corrected those issues, but it was frequent. The product is good when it works. I was most upset in the newest incident, which was insulting that they insisted that they emailed. I get all of their emails, but not this one...hmm.

Rhinestone Jewelry Corporation
United States
About 2 years using the app
April 14, 2025

We've been using Poptin on our Shopify store to capture leads.
The pop-up builder is user-friendly and supports RTL languages.
It integrates smoothly with our existing setup.
Overall, we're satisfied with its performance.

Epilady Store
Israel
Over 1 year using the app
February 5, 2025

Been using Poptin for years. every service has native pop-ups, but these ones have loads more features and are easy to setup and track.

icemadeclear
United States
12 months using the app
November 4, 2025

So far so good! Working on getting exit intent popups going and with so many amazing features, it's easy to get a little confused when you have a goal in mind but are still learning to navigate the platform. Benjir was wonderful in assisting with my technical questions and the solutions were so easy to navigate. Looking forward to maximising the platforms full potential!

Happy Hour Cocktails Co.
Australia
About 3 hours using the app
June 16, 2025

This is a great app, easy to configure and loads of options to show to the right audience at the right time. We use on both our domains and have rules setup for different intentions. The support team are very helpful when you have a query and respond really quickly with advice.

Lily & Loaf Trade
United Kingdom
6 months using the app