AfterShip Shipping + Labels

A must-get app for any store that does several fulfilment per day. Good customer service to help get you and your store set up and, once that is done, everything else is really convenient. Love it!

No order search box in new design , invoices doesn't include shipping cost and discounts , although we don’t use the AfterShip app, they send AfterShip tracking links to our customers.

My issue was resolved! Thanks........................................................................

We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.

having a trouble today about created label but their staff help to troubleshoot immediately. awesome

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.

The app works well for automating your store's return process. They have good customer support to allow you to troubleshoot any issues you might experience. Overall, I give them a 5 star review because the support is crucial, as invariably you are going to need it at some point.

Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away