Overall rating
Counts per rating level
  • 74% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and automation of shipping and return processes. It's praised for its seamless integration with Shopify and other apps, offering discounted shipping rates. The ability to generate shipping labels, calculate costs, and integrate with various couriers is highly valued. Merchants appreciate the 24/7 customer service, describing the support team as responsive and helpful. The app is recognized for streamlining the fulfillment process and helping save on shipping costs.

October 13, 2022

i use this to integrate Canada post with shopify, works great . when i was having a problem (newbie here) I reached out to the online help chat, and I got help right away!!!

Sassylites Candle Co
4 months using the app
March 23, 2023

great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away

American Athletic
United States
Over 1 year using the app
October 25, 2022

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

United States
3 months using the app
AfterShip & Automizely replied October 25, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.

Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.

We'll update you once it will be fixed.

We regret the inconvenience caused to you.

Team Postmen.

March 3, 2023

Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7

Valabasas Denim
United States
15 minutes using the app
September 15, 2023

Their full-service platform works pretty well. Had a great experience with AfterShip Tracking and now I'm enjoying Aftership Shipping as well.

The Keratin Store
United States
14 days using the app
August 29, 2023

works perfectly with our store and support is always fast and super helpful! Easy to use and setup too.

Goode Rider
United States
Over 2 years using the app
August 27, 2023

Aditya from Aftership Shipping's customer service was accommodating.
She was not short with me in her response and was not dismissive, which I have had with some Aftership reps. She was attentive and patient.
Thank you
Shop Baby Boutiques

Shop Baby Boutiques
United States
22 minutes using the app
Edited April 27, 2023

The help desk did not really help me you get what I wanted. Initially I thought that it had but I was sent to a USA link when I'm in UK.

be.loved fashion & beauty
United Kingdom
About 2 hours using the app
AfterShip & Automizely replied June 8, 2023

I am sorry for the inconvenience. Your feedback has been registered. Please note that we will be contacting you via email shortly.

Please note that AfterShip is an organization that provides support globally regardless of country. Hence the URL shared with you is a .com domain for everyone. Also, our support centers are also available worldwide. Furthermore, a . UK domain is required when the business is primarily located in the UK.

Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@postmen.com

January 8, 2023

Great customer support and great app, would highly recommend to anyone trying to automate there shipping

United Kingdom
1 day using the app
January 6, 2023

Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.

Black Bear River
United States
Over 1 year using the app