AfterShip Shipping + Labels , 182 reviews

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
    133
  • 10% of ratings are 4 stars
    18
  • 1% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    4
  • 14% of ratings are 1 stars
    25
Edited May 25, 2023

Moazzam listened to my needs and went out of his way to answer my question.
_______________________________________

Officine Générale
France
Time spent using app: 6 days
Edited April 27, 2023

The help desk did not really help me you get what I wanted. Initially I thought that it had but I was sent to a USA link when I'm in UK.

be.loved fashion & beauty
United Kingdom
Time spent using app: About 2 hours
March 24, 2023

Ankush was very helpful, love the service, was very patient, really happy with it! .................

Naomi Besson Swimwear
United States
Time spent using app: 1 minute
March 23, 2023

great app and better support! they are very responsive and helpful they were able to help me with multiple issues and get me active right away

American Athletic
United States
Time spent using app: Over 1 year
March 6, 2023

My problems were resolved very quickly! I highly recommend. Customer Service was top notch!! Thank you Ankush Moazzam

Luxe Picks
United States
Time spent using app: 6 minutes
March 3, 2023

Aftership is the most organized platform i used for returns and shipping to my customers .Its a plus they integrate with many apps that make our customer service top notch.Customer service is always readily available 24/7

Valabasas Denim
United States
Time spent using app: 15 minutes
February 9, 2023

My issue was resolved! Thanks........................................................................

Decade Studio
Canada
Time spent using app: Almost 4 years
January 8, 2023

Great customer support and great app, would highly recommend to anyone trying to automate there shipping

Restorecricket
United Kingdom
Time spent using app: 1 day
January 6, 2023

Excellent app. Fast and easy with no problems and very responsive customer support when needed. Highly recommend.

Black Bear River
United States
Time spent using app: Over 1 year
October 25, 2022

We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.

MARIEMUR
United States
Time spent using app: 3 months
AfterShip & Automizely replied October 25, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.

Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.

We'll update you once it will be fixed.

We regret the inconvenience caused to you.

Regards,
Team Postmen.