Reviews (111)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for its effective direct mail marketing and impressive ROI, with some reporting ROAS as high as 1071%. It's noted for re-engaging past customers, especially those unresponsive to emails, through targeted campaigns. The app is easy to use, integrates seamlessly with Shopify and Klaviyo, and offers professional in-house design services that adhere to brand guidelines. Customer service is highlighted for its responsiveness and helpfulness. The user-friendly dashboard allows for clear tracking of campaign results and ROI, and features like holdout groups provide valuable strategic insights.

February 4, 2021

Really happy with Post Pilot. I love that you can clearly see ROI of a campaign. Their customer service has been outstanding. Tom was quick to reply to all my questions and get me set up. So far my 4 campaigns have been a major success and I believe in snail mail even more so now.

Marigold Shadows
United States
7 months using the app
October 20, 2022

We've had a lot of success expanding our retention program to direct mail and have loved working with Tom & the entire PostPilot team.

Jambys
United States
6 months using the app
October 27, 2022

Post Pilot has been a pleasure to work with. We have seen great results from sending direct mail. Tom is very knowledgable and responsive, and has been a huge help.

Allegiance Flag Supply
United States
6 months using the app
September 28, 2022

I love PostPilot! They make direct mail very easy and have great internal account support and design support.

IQBAR
United States
6 months using the app
May 12, 2023

It's been a really seamless process to date and we sent out our first campaign within a few days of launching. Overall, very happy with the experience and excited to see our initial results

Blossom Essentials
United States
6 months using the app
May 7, 2023

one of the best apps I've installed in my store. really helpful to revive a dormant email list. the best part is they also send mailing internationally

TFIOM®
United States
6 months using the app
December 15, 2021

With all the craziness going on with the online marketing (rising cost, ios 14.5 etc) we were looking for a new channel to increase retention. Luckily enough we found Postpilot and had great results from the first campaign.
You should definitely try it out!

Urbani Truffles
United States
6 months using the app
October 21, 2022

AMAZING! I recommend it to all our friends. They take care of all of the heavy lifting in terms of creative and setup. And they are doing something with postcards that no other company is doing right now. It is Klaviyo for post cards.

Dr. Brandt Skincare
United States
6 months using the app
August 25, 2022

Really easy to use and connects seamlessly to our historical customer data within shopify. If we could, we'd give it 10 stars.

Ellusionist
United States
5 months using the app
April 22, 2020

Amazing customer services, and if you are using segment on Klaviyo for your emails, with PostPilot you can create a new way to contact your audiences, very useful and for sure a MUST have in the e-commerce ecosystem.

CYSM Shapers
United States
5 months using the app