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Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient live chat support, and smooth onboarding process. They value features like back-in-stock alerts, updated automations, and easy campaign creation. The app is praised for its constant innovation, seamless integration with Shopify and other apps, and insightful campaign performance data. Merchants also commend the transparent pricing and credit the app with boosting business growth, customer retention, and revenue generation. It's highly recommended for its top-notch customer support and affordability.

October 22, 2023

If I could give this app zero stars I would. My company has been using this app over a year and the experience is the worst.

Taking money from small business owners and not delivering is the worst form of business practice. Whenever we text our customers the messages are not being delivered but your company is getting compensated.
We reached out to customer service to get a resolution and instead of assisting my company we received the run around. Some of my customers aren't receiving our marketing messages and your company needs to reimburse us.

Keionas Collection LLC
United States
About 3 years using the app
November 27, 2023

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

Nashville Dollys
United States
4 months using the app
August 17, 2023

i absolutely love the live chat option - my questions were answered in seconds and things that previously took at least a few hours, if not a day, with other companies was solved in under 5 minutes with the live chat option. HUGE thanks to Taylor who helped me on live chat and was so efficient and supportive of getting my problem solved quickly!

Threads of Fate
United States
Over 1 year using the app
August 15, 2023

We have LOVED working with Postscript! It is easy and intuitive to set up campaigns and automations. We have made our SMS channel more conversational and lucrative since our switch to Postscript. Our CSM Travis is always so on top of our account and comes with helpful recommendations and data. Definitely the best CSM out there. We also had a fantastic onboarding team who set us up, Jared and Kaci. In summary, 10/10 and full 5 stars for Postscript!

Brave Books
United States
7 months using the app
Edited November 14, 2023

I have to say, this app is seriously impressing me with its smooth performance. It's been a pleasure to use! And the cherry on top is the amazing support team. They've been so incredibly helpful and kind, going above and beyond to address any questions or concerns I have.

PRAYING RABBIT
United States
15 days using the app
August 2, 2023

Awesome customer service and great program! We use automations and text campaigns that are linked with our other apps

Nona Louise
United States
About 2 years using the app
September 11, 2023

The BEST SMS software on Shopify...without a doubt. Intelligent staff with willingness to think outside the box with their partners! Couldn't recommend enough.

Portland Leather
United States
About 2 months using the app
August 11, 2023

This is the only SMS platform you should be using.

A reliable team, an amazing back-end system, and a proven way to ditch your email and get your warm customers in the funnel!

FLUX is team Postscript baby!

Flux Footwear
United States
3 months using the app
July 14, 2023

Best SMS app in the game. The platform is super intuitive to use and customer support is always there when we need it and always gets whatever we need built out for our SMS campaigns and/or strategy built precisely how we want it!

Feel Goods
United States
Over 1 year using the app
July 20, 2023

Awesome company and app! Very user-friendly and customer service is fantastic. Also, they are constantly rolling out new features which is great!

Zen Habitats
United States
Almost 2 years using the app