Reviews (1,887)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing tool for boosting engagement and sales with features like automation, segmentation, and campaign management. They appreciate the intuitive interface, exceptional customer support, and the ease of compliance with legal standards. The continuous introduction of new features and responsiveness to feedback are also noted, enhancing the user experience and effectiveness of the service.

January 31, 2025

I thought I liked Postscript, until their customer support team told me I was able to cancel and out of contract before I apparently was.

The fun part, they do not include your contract anywhere in their platform billing, so if you have been with them for three years like I have and decide you want to move on - you basically have to dig through files to ensure you are out of contract (which for me was yearly and rolled into another YEAR LONG term).

The day before the next billing cycle starts I tried to confirm I am uninstalled and won't be charged in February, but the joke is on me.

Turns out their customer support is terrible.

Don't use this service.

LITTLE RAD THINGS
United States
Almost 2 years using the app
November 27, 2024

Postcript is billing me for a service that I have not had or used for several months. Their loophole to refusing to resolve this issue is that the service is installed on my website. If that were true, I would be able to uninstall it, correct? However, I cannot uninstall it because it isn't installed. This is resulting in them continuing to bill me month after month for a service I have no access to. I don't know what else to call this but fraud. I've been emailing their rude customer service agent for days with no resolve, and they are dragging this out to continue billing me.

Beneath Your Mask
United States
Over 2 years using the app
Edited January 29, 2025

We love Postscript. It's incredibly intuitive, and support is always fast and reliable. Mackenzie is the best and always friendly and understanding to questions I have regarding the platform. We love Postscript!

p.s.where can we purchase the BFCM hats?!

The Deluxe Pup
United States
About 4 years using the app
January 19, 2025

Dont fall for their scam....

This app advertise a plan at 0$ but they charge you 25$ even if you dont use it and refuse to refund it.

The use a loophole of advertising free but its not free its 25$ a months even if you dont use it.

I downloaded it and wanted to see the features but I didnt use it and they charges me 3 months which they refuse to refund.

Such a bad customer service and business model it should be illegal to advertise a 0$ plan if its 25$ minimum that you are being charge anyway

Enhans
United States
4 months using the app
October 9, 2024

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!

Nature's Little Secret LLC
United States
Almost 2 years using the app
October 11, 2024

great app for sms marketing! gives $1,000 in credits for new accounts, very easy to set up everything, and if not there are many tutorials on youtube, and lastly has great customer service!

Visionary Prophecy
United States
4 months using the app
October 14, 2024

Great CS and lovely people to work with. PS has a very user-friendly interface that's easy to get around.

Nutr
United States
5 months using the app
September 9, 2024

I deleted the app and its been out of my shopify account for over 2 months now only to find out that postscript is charging me €25 a month for not even using a single thing with their application. Ridicilious! Use this app if your ready to pay for it, other wise dont download it

PureMental
Netherlands
3 months using the app
August 28, 2024

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

Jack-A-Lope Acres
United States
Almost 3 years using the app
August 21, 2024

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

RhoadsRoast Coffees & Importers
United States
15 days using the app