Reviews (1,967)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

October 9, 2024

I've used about 4 different sms platforms and I always come back to Postscript. Never leaving!

Nature's Little Secret LLC
United States
Almost 2 years using the app
October 11, 2024

great app for sms marketing! gives $1,000 in credits for new accounts, very easy to set up everything, and if not there are many tutorials on youtube, and lastly has great customer service!

Visionary Prophecy
United States
4 months using the app
August 13, 2024

PostScripts has been such a great app to use. Our customers love the fact that they can easily text us now and as the senior support specialist I SOOOOO appreciate being able to reach out to their support team and be answered so efficiently and with kindness.

by Kin Aesthetics
United States
About 1 month using the app
August 28, 2024

Their terms on rollover credits is not obvious. You have to read their terms of service. My bad for not doing so but I reached out because I spent $200/month for 9 months not knowing and trying to stockpile my credits - so $1800 and they were unwilling to help me recoup any of my wasted money or credits.

Jack-A-Lope Acres
United States
Almost 3 years using the app
October 14, 2024

Great CS and lovely people to work with. PS has a very user-friendly interface that's easy to get around.

Nutr
United States
About 1 month using the app
September 9, 2024

I deleted the app and its been out of my shopify account for over 2 months now only to find out that postscript is charging me €25 a month for not even using a single thing with their application. Ridicilious! Use this app if your ready to pay for it, other wise dont download it

PureMental
Netherlands
3 months using the app
August 21, 2024

Postscript is a wonderful SMS app, very sophisticated, and relatively easy to use with their awesome customer support. We had a smaller SMS base before, but now with Postscript, our base is growing, the segments and templates are easy to modify to our messaging, customers can text us back, and the SMS tools are boosting engagement with customers and overall sales. The live chat feature is prompt even for us in the east USA! Onboarding was a breeze and chat support gave us the confidence to develop more campaigns and try new engagement. Taylor in chat support is wonderful!

RhoadsRoast Coffees & Importers
United States
15 days using the app
August 13, 2024

fast customer service. taylor was extremely helpful

ANAMEMERI
United States
5 months using the app
June 25, 2024

Even if there is an issue, the Chat Support Team is very quick to help solve your issue! They will natively look into things, not just send articles. Having a second set of eyes is always helpful. Taylor and D are always lovely and a joy to speak with!

Kin Euphorics
United States
8 months using the app
August 29, 2024

Amazing support, easy to use

Reckrare
United States
2 months using the app