Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, efficient live chat support, and smooth onboarding process. They value features like back-in-stock alerts, updated automations, and easy campaign creation. The app is praised for its constant innovation, seamless integration with Shopify and other apps, and insightful campaign performance data. Merchants also commend the transparent pricing and credit the app with boosting business growth, customer retention, and revenue generation. It's highly recommended for its top-notch customer support and affordability.

June 26, 2023

What I love the most about Postscript SMS marketing is how quickly the team responds when I have questions to ask in the chat. There's no waiting time and they're super helpful. Even if you have questions on the weekends they get back to you first thing on monday via email.

Wholesome Story
United States
5 months using the app
May 10, 2023

I would like to commend Faith for giving me exceptional tech customer support few minutes ago. This is the first time I have chatted to someone and resolve everything at once and she did not leave me until I resolve the issue and she was able to answer all my questions. Product value increases because of great tech support. I hope you give her a good pay raise.

Your Emf Shield
United States
8 months using the app
May 9, 2023

S/O to Taylor! There was an issue with one of our automations and her and the engineering team didn't stop investigating it until they found a solution even though I was about to move forward with plan b. Their team and level of support can't be beat.

United States
8 months using the app
May 18, 2023

Taylor has been very communicative and efficient and is continuously helping me in any way to get my website back up and started! I channeled over to Postscript because of the brands I know that use it and I want my brand to be accessible to easy automation and more. She never let me give up and she has amazing patience and walked through everything! I will continue to work with you guys and thank you again!

Saint Omertà Apparel
United States
About 1 month using the app
May 16, 2023

Big s/o to Taylor! She is extremely patient, through and kind. There was something in particular I was trying to accomplish and she gave me steps on what to do also other ways to go about achieving the same thing, we love a queen with options! Thanks again!

Closet by TLC
United States
3 months using the app
July 14, 2023

Great platform and great support. Sometimes the UX can be a little clunky but nothing that can't be improved. Definitely a must-have for all stores.

Cerus Performance
United States
13 days using the app
June 28, 2023

Great customer support! Meg helped me out w/ a tech issue and was able to get it cleared up in no time!

Hello Bello
United States
8 days using the app
May 11, 2023

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals.

And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time.

Love this platform but more so the people behind it!

Elevated Craft
United States
6 months using the app
December 29, 2022

Postscript is by far my highest-revenue generating channel aside from organic social media. It's super user-friendly and available at a great price. It also gives great insights for how much has been earned through campaigns and automations, customer LTV, acquisition rate, and more. I cannot recommend this app enough! I am looking forward to the day that a widget can be added to replace the email signups with SMS signups.

Little Bug
United States
About 1 year using the app
May 19, 2023

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

United States
10 months using the app