Postscript SMS Marketing , 1,952 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    1.9K
  • 2% of ratings are 4 stars
    35
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    20
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on business, including improved conversion rates and revenue. They praise its user-friendly interface, valuable features like automations and campaigns, and easy SMS subscriptions setup. The app's reliable performance and exceptional customer service, featuring a responsive support team and live chat, are also appreciated. Its transparent pricing and superior features make it a preferred choice over other SMS marketing platforms.

January 11, 2024

Just started using the app and already had to use the live chat a few times and their customer service is FANTASTIC. They've helped me set things up and troubleshoot, truly such an amazing app!

Lala Hijabs
Canada
About 2 months using the app
February 9, 2024

Meg the customer service representative was extremely helpful and sorted out my issue in no time! Very good customer service.

UFORIA
United Kingdom
About 1 month using the app
February 16, 2024

Easily the best tool and team I've encountered and I've been in DTC / E-Comm for 10+ years. Postscript goes above and beyond always and I've marveled at the pace at which they release truly valuable tools for businesses. Highly recommend.

DOPP Fragrances
United States
17 days using the app
February 26, 2024

Get this app. Built for mobile and for desktop. Great customer service too.

WhollyKaw
United States
2 months using the app
January 26, 2024

Customer service on this app is amazing! I spoke with Meg and she helped me fast and easy. She walked the steps with me and made everything happen so quickly. I love this app!

By Jaye Labs
United States
10 days using the app
March 1, 2024

Amazing customer service from Autumn, simply amazing.

Jrain
United States
7 days using the app
December 23, 2023

I am trying to send an SMS campaign, but I could not send it due to a system problem. I tried to contact customer service many times, they said they would get back to me, but they never did.

Vinci Leather Shoes
United States
4 months using the app
November 27, 2023

Postscript has totally changed the game for our business. My conversion rates were in the basement and since installing postscript they have tripled. Not only does the product work, the CS team is incredibly responsive, highly knowledgeable, and super kind. If you aren't using postscript, you're hurting your business!!!

Nashville Dollys
United States
8 months using the app
March 6, 2024

Amazing customer service solved my issues in a matter of minutes.

Lumiére Clothing
United Kingdom
2 days using the app
December 29, 2023

I have been a postscript customer for 1.5-2 years and I would highly recommend not using them. I've found other service providers who give 100x better service at a much lower price.

I'm perplexed as to how this software has a 4.9.

They have been charging us for 6 months even though we expressed that we want to unsubscribe.

Post billing us for no usage for 6 months, after uninstalling the app they have billed us almost 2000$ in a month.

I am deeply disappointed in how shopify allows such companies to bill us in such a fraudulent ways.

Topping all of this off, is their support who will never try to solve the problem and will reroute you to their sales and legal teams who will only try to retain you for longer by baiting your own money.

I've not found such a terrible app all my life and I would caution any shopify owner on using postscript.

Katoura Hygiene
Australia
1 day using the app
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