Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

October 28, 2020

Postscript is amazing. Blown away by what it can do. I'm very excited to see the results, best SMS app I've seen! The onboarding was so easy and fantastic. Thanks Andrew for building something that actually is helpful to new customers!!! :)

SolaWave
United States
25 days using the app
March 21, 2023

I used to LOVE this app, until they change their billing, I currently have only 400 sub on my list, I was paying $25 a month for 2500 credits, which was good for my growing business, I decided to try their free plan little did I know I'll be charged .15 for each text. Which is so unfair!!! I hate that I switch my plan. I'm going to find another provider that cares!! Not fair for growing businesses!!!!

East of Eden Natural
United States
Almost 2 years using the app
Edited May 14, 2020

I love this app because it's one monthly price, the trial was 30 days which gave me so much time to adjust to the system and literally fall in love with it. The automation was set up with a lick of a button. I love how I can insert gif into my automation to make it my own.

Africa On My Back
United States
24 days using the app
June 12, 2023

Really good customer support. Taylor (from customer support) was absolutely fantastic and very helpful :)

SŌLA
United States
24 days using the app
October 16, 2020

I've been hearing some great things about sms marketing. I'm so glad i chose this app. The customer service is probably the best so far. Shannon has been helping me ever since i downloaded this app and Omg is she funny. I feel like I'm working in an office right next to someone on my team! Getting work done and enjoying the process is the feeling i get using this app! Im looking forward to the rewards!

bunchofbullshop
United States
23 days using the app
May 14, 2021

I switched to this app from another text app and I am glad I did. I found it easy to use and is helping me grow my text list. I also liked the free 30 day trial which helped me get familiar with the app and made it easier when it was time to choose a plan that suited my needs. I had to take off a star because it's not that easy to insert gifs. The other app I switched from had a library of gifs to add to your messages but with postscript you have to go to another website to save the gif you want and then upload to postscript. I was having an issue uploading the gifs and reached out for help. Tyler helped me right away and stayed on the chat with me until we got it fixed. The customer service was great and he was very helpful! Thanks!

Golden Chic
United States
Almost 2 years using the app
September 18, 2020

goat of sms remarketing. easy money, easy to set up - customer support is extremely helpful - strongly recommed

PrestigeTouch®
United Kingdom
23 days using the app
April 11, 2019

I've only been in business for a few weeks and I downloaded Postscript to help create a text subscription to gain an audience to help market my brand and reach customers. The app is extremely easy to use and I've sent multiple campaigns so far. Since I'm a new business and I'm want to keep my startup costs low, I love that there is a free plan available that offers all the features I need.

Jabrae Purifoy
United States
23 days using the app
Edited October 27, 2020

Top notch support and great integrations. Messaged for help with keywords and got a response in seconds. Excited to explore this new SMS sales channel with Postscript!

Super Sassy
United States
23 days using the app
Edited August 9, 2022

Postscript was recommended to me as the leading SMS platform for Shopify, and they have some good features that are hard to find. However, the honest truth is I can't say Postscript is reliable enough to recommend. It's littered with bugs and frequently either fails to send automations or sends them in error, which is a real liability to our communications with our most valuable customers. I've probably spent weeks of my time as a founder working with their support team to resolve bugs and problems with their product. Customer support was initially helpful but frequently fails to follow up and requires reminders from me to solve problems. A recent issue with Postscript caused an order to initiate without a customer's consent, and 7 weeks later we're still waiting on an explanation or resolution. I've worked on software startups for a decade and cannot understand the poor technology execution at Postscript. They are abundantly capitalized, with a large engineering team, and the product cannot be relied upon to do what it promises to do.

ujji
United States
Almost 2 years using the app