Reviews (1,969)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.
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Helpful staff and responded to my issue as soon as possible. I will look forward to using the postscript.
I just started my onboarding, and the service has been friendly, fast, and helpful. I would recommend using this service!
I just downloaded Postscript but I am already in love! It is already working amazing and not even 24 hours in yet!
Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。Customer service is very good。
I'm new to this app but their customer service is amazing and I'm really excited to see how it helps me market to my customers! So far 10/10!
Wow, the app is a game changer for marketing my business. Very affordable. Great chat support.. I'll be ready for Black Friday and holiday sales!
Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!
I've had some issues with Postscript accidentally filtering our messages which has been hard but Michael from customer support has been such a great help with everything in regards to getting this problem figured out.
I just added this app to my store and accidentally deleted one of my keywords. Shannon was very quick in helping me restore a keyword that I deleted. Thank you!
I tried to use this app it took us 2 days to try to figure everything out, finally got our first text message out and then we find out that there was an automated welcome message with a discount code we didn't set up or know about. Was completely off brand and not something we wanted I even had told someone in chat help that we didn't want anything automated right now. Will be looking for a different app for our SMS needs
We're sorry to hear that you had this experience and we take your feedback seriously. We provide pre-built automations so you don't have to start from scratch but, of course, they need to be reviewed before they are set live. It sounds like there was a mixup and the automation was turned on before you were ready. We apologize for that.
If you have issues getting up and running, our team is available on chat and can walk you through how everything works. If you do decide to give Postscript a second chance, we would be happy to help you.