Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing client communication and acquisition through its user-friendly design and customizable templates. It's versatile, serving various purposes from contact forms to newsletter management. Merchants commend its problem-solving capabilities and the prompt, professional customer support. Suitable for all business sizes, it's noted for its affordability and features like live chat and automated emails. Its consistent performance and exceptional customer service make it a reliable choice.

November 7, 2023

This is an awesome app. I had an issue today which Richcarde resolved very quickly. I was also happy to see that it is now Shopify 2.0 compatible which makes adding it to your site even easier than it used to be.

Mug Barista
United States
Almost 5 years using the app
POWR.io replied November 9, 2023

Thank you for your feedback, and glad to know you're loving both our apps and support team😁️😃️
It's customers like you that make our job wonderful!!!

October 2, 2023

Extremely well thought out and intuitive app. All templates are super customizable. Integrates perfectly with MailChimp for Newsletter Management. I also use it for a Contact From and a Sample Request Interest Form. Works great for all of the above! I recently had an issue with a very old form I had created that I couldn't solve myself. Timur debugged it and spent time explaining what happened, recreated it, and walked me through resyncing to MailChimp. Amazing support. Thank you!

Barks Tech LLC
United States
Over 4 years using the app
POWR.io replied October 3, 2023

Thank you so much for your kind words! We're delighted to know that you're enjoying your experience with both our app and support team.
Please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat, we'd be more than happy to hear back from you😊️

October 6, 2023

Very prompt service and actually the self help info I was sent I was able to resolve, but support still reached out to make sure everything was taken care of.

Newair
United States
Over 4 years using the app
POWR.io replied October 7, 2023

Hi there,

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.

Do reach out to us for any suggestions or queries and we'll be more than glad to help.

September 8, 2023

This app is my go to and it works very well for my store. I receive and have received many of my clients through the forms I've created with this app so I cannot live without it!! I've never had problems with it until recently but it was fixed IMMEDIATLY!! By Richcarde he honestly saved my day and forms because they were mysterious deleted. He brought them back with no problems and provided stellar customer service. If you have a client based sector within your business then this is the app for you!! My forms with this app has made my client based part of my business run smoothly for going on 3 years and I'm super thankful for it. It's so much you can do with this app!!

So Toi
United States
Almost 2 years using the app
POWR.io replied September 11, 2023

Thank you so much for your kind words! We're delighted to know that you're enjoying your experience with both our app and support team.
Please don't hesitate to contact us again anytime at support@powr.io or via our in-app chat, we'd be more than happy to hear back from you😊️

November 8, 2023

I use POWR to add custom forms to my shopify site and I LOVE IT! Its so easy and the automations save me so much time!

BirdieBlue
United States
Over 1 year using the app
November 14, 2023

would not recommend, very poor customer service that really seems to not know what they are doing. Only by email, foreign, 24 hr plus delay, has really screwed up my Shopify site and cant get it off (they did the install). Hoping this review might make them take notice and get this done after more than four requests.

EzLightWraps
United States
About 1 year using the app
POWR.io replied November 17, 2023

Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.

November 14, 2023

Richcarde was incredibly helpful, attentive and vigilant during our back and forths and was able to totally resolve the issue I was having!

Fat and the Moon
United States
Almost 3 years using the app
POWR.io replied November 15, 2023

Thank you so much for the 5 stars and sharing your experience with us 😊

Edited August 29, 2023

One thing we can say about POWR is that they care about their clients and the users experience using the POWR products.

We had some issues with our POWR Contact Form and with the help of Richcarde and team they were able to solve it to get our store back up and running!

Exceptional service! 5/5!

Artistic Cake Design Inc
Canada
About 3 years using the app
November 10, 2023

Fast responnse and very knowledeable on the issue I was having using the app. I would recommend the anytime.

Grillbot, LLC
United States
Over 8 years using the app
POWR.io replied November 12, 2023

Thanks a lot for the review​ !!

Although it would mean so much if you could switch the rating to 5 stars instead, as we always try to aim for perfection.

Is there anything we can do on our side to deserve a 5-star instead? Anything it is, please do not hesitate to let us know and you can stay assured that we will do my best to help!

Please note that you can edit the rating using the same link below 😊️🙏️

October 16, 2023

I had trouble after creating a new form, it wasn't "plugging-in" to my website. I reached out to support and worked with Richcarde M, who was responsive and timely and was able to resolve my issue. Not the best app experience, but great customer service!

Whattaboard
United States
7 months using the app